JD_Customer Service Representative with French_English

Česká republika Polsko Rumunsko Rusko Slovensko
Držitel certifikátů ISO 9001 a ISO 14001
For our client; an international pharmaceutical company we are looking for
Customer Service Representative with French/English
Location: Prague
What is it about?
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Receive and respond to all incoming AP and / or Procurement queries via phone
call and email from external suppliers and affiliates (AP/Procurement) on a day-today basis within the given language scope
For complex queries, investigate, capture and record them and if necessary
forward to Customer Service Team Lead for support resolving them. Inform the
customer of the answer to their initial query.
Log calls, query details and the response given to the query
Log complaints and escalate to Customer Service Team Lead
Monitoring of Backlog and proactively follow up with assigned Teams
Suggest improvement initiatives to keep the P2P SSC moving toward an „e“
environment
Support team members in resolving complex queries captured and recorded by
Customer Service Representatives
Meet dashboard metrics related to Customer Service
Assist and participate in continuous improvement initiatives
Provide all Customers with a high standard of Customer Service relating to P2P
process queries
Ensure timely handling and resolution of all customer querie
DRILL B.S., spol. s r.o.
Budova Akademie věd ČR
Národní 1011/7
IČ: 273 84 462
DIČ: CZ273 84 462
Bankovní spojení: Raiffeisenbank
Číslo účtu: 4907914001/5500
IBAN: CZ25 5500 0000 0049 0791 4001
SWIFT: RZBCCZPP
tel.: +420 723 417 777
e-mail: [email protected]
www.drill.cz
110 00 Praha 1
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Společnost je zapsána v obchodním rejstříku vedeném Městským soudem v Praze, oddíl C, vložka 115459.
Česká republika Polsko Rumunsko Rusko Slovensko
Držitel certifikátů ISO 9001 a ISO 14001
Requirements
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Strong customer focus orientation
Strong language skills, depending on the allocated customer group (English +
French)
Strong communication skills
Excellent phone skills
Team player with the abilities to work independently
Time management skills
Problem solver
Knowledge of Accounts Payable processes, policies & procedures as well as SAP &
ARIBA applications – advantage but not required
Ability to work with MS Office software packages
In case that you want to apply for this position, or if you need any other information,
please do not hesitate to contact me:
Adéla Kukelková, DRILL B.S. spol. s r.o.
Budova Akademie věd ČR, Národní 1009/3, 110 00 Praha 1, Czech Republic
mobile: +420 606 694 280, e-mail: [email protected], web: www.drill.cz
DRILL B.S., spol. s r.o.
Budova Akademie věd ČR
Národní 1011/7
IČ: 273 84 462
DIČ: CZ273 84 462
Bankovní spojení: Raiffeisenbank
Číslo účtu: 4907914001/5500
IBAN: CZ25 5500 0000 0049 0791 4001
SWIFT: RZBCCZPP
tel.: +420 723 417 777
e-mail: [email protected]
www.drill.cz
110 00 Praha 1

Společnost je zapsána v obchodním rejstříku vedeném Městským soudem v Praze, oddíl C, vložka 115459.