Travelling

software solutions for public transport
Next generations of electronic fare management in
public transport
Tomáš Chlebničan, CHAPS
Robust Satellite Positioning and ITS in Practice
Prague, 13.6.2014
About CHAPS
CHAPS
• leader in the field of public passenger transport IT solutions in the
Czech Republic
• established in 1993, HQ in Brno, Czech Republic
• major products and projects:
– journey planner IDOS
– ticketing and reservation system of Czech Railways
– smart card of Czech Railways
– stationary and mobile ticket vending
machines
– bus ticketing and reservation AMS
– timetable construction SW
– clearing and dispatching
– …
www.chaps.cz
Ideal world?
Leťs assume we live in a world where:
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all data are available
all data are accessible
storage capacity is infinite
services are completely reliable and accurate
wireless internet connection is available anywhere at unlimited
speed and capacity
traffic has unlimited capacity and is congestion and accident-free
everyone (always) carries a mobile device with him/her
security is not an issue
…
www.chaps.cz
Travelling
Travelling in such a world:
• plan a journey
• travel (according to the plan)
Travelling in a semi-ideal world:
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plan a journey in advance
buy/book right electronic tickets when I want
travel in line with the plan
(pay after?)
Travelling in a real world?! Not yet.
www.chaps.cz
Travelling
Travelling in a semi-ideal world:
• John decides where he wants to travel
• John plans a journey on his iPad
• John (somehow) pays tickets and
immediately receive them on his iPhone
• according to the plan John gets onto the tram
123 and easily catches train IC 321
• during the ticket control in the tram and also in the train John
shows electronic tickets on his iPhone and they (somehow) pass!
• accident happens and due to delay John won’t catch a connecting
flight, but his travel companion (yes, app in his iPhone) reschedules
(and eventually rebooks all tickets) John’s journey
• John arrives (a little later) to his final destination (and wonders why
he had to pay prior the journey)
www.chaps.cz
John’s journey
John’s journey behind the curtain, part 1:
• decision – up to John 
• journey planning
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data
journey planner engine
journey planner app
• ticket payment
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electronic „shop“
safe (and if possible simple and fast) payment method
electronic version of the ticket
• travelling
– tram/train on time
• ticket control
– fraud-free
– fast and comfortable for traveler/conductor
www.chaps.cz
John’s journey
John’s journey behind the curtain, part 2:
• accident!
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information/data about the accident
train delayed (plan x reality)
travel companion
• requires data from different sources
• requires „intelligence“ to correctly
interpret data
• requires access to different services (ticketing, reservations, payment, …)
for rescheduling
• last mile
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www.chaps.cz
exhausted John is finally at his final destination
journey cost John 62 coins, took 7 hours, earned 740 miles in his frequent flyer
program, his iPhone was on 3G 54% of time and transferred 87 MB of mobile
data, …
John still wonders why he had to pay in advance…
Idea of post payment
John’s idea of post payment:
• since John lives in a semi ideal world why he has to pay in
advance?
• what about monitoring of John’s (mobile device) movement, vehicle
movement and payment according to how did John travel?
• is it necessary to check-in and check-out?
• what about automatic post-travel John’s bank account charge?
• why not optimize tickets based on a real journey?
• how long can John travel „for free“?
Let’s have a closer look…
www.chaps.cz
Idea of post payment
John’s idea of post payment:
• since John lives in a semi ideal world why he has to pay in
advance?
Answer:
• historical reasons
• more convenient for carriers/operators
• if nothing unforeseen happens, price known in advance
www.chaps.cz
Idea of post payment
John’s idea of post payment:
• what about monitoring of John’s (mobile device) movement, vehicle
movement and payment according to how did John travel?
Answer:
• location of John (’s mobile device) in sufficient quality
• location of vehicles in sufficient quality
• it is possible to match above locations
• … then we know how John travel
• … then we know what vehicles John travelled in
• … then we can calculate the price
• … then we can split the price accordingly to each operator
• … ???
www.chaps.cz
Idea of post payment
John’s idea of post payment:
• is it necessary to check-in and check-out?
Answer:
• depends on the „ideality“ of John’s world
• with high quality location data – not needed!
• with low quality location data – not needed/helpful
• with no data – ??
• also depends on density of vehicles (trains x urban)
• multiple operators make things more complicated
www.chaps.cz
Idea of post payment
John’s idea of post payment:
• what about automatic post-travel John’s bank account charge?
• why not optimize tickets based on a real journey?
• how long can John travel „for free“?
Answer:
• possible, but requires John’s trust
• after the journey we know „all“
• optimization also possible!
• multiple single tickets x seasonal ticket x seasonal pass
• group discount
• charge after X hours/days/months
www.chaps.cz
Travelling
Travelling in a real world:
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impossible to plan (whole) journey
electronic tickets not available, ticket offices needed
post-payment is (usually) not possible
real journey is often different from the plan
Reasons:
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not available/accessible data
insufficient IT development
HW equipment outdated
quality of location data
legal issues (personal data protection)
…
www.chaps.cz
Where are we at?
Where are we at?
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„everyone“ has a mobile device
data are available/accessible
quantity of data is not a problem
mobile device could be an ID
security is not an issue
(fast) mobile data coverage is sufficient
strong competition (SMS tickets)
tickets bound to person (mobile device?)
complicated payment
tested and robust technology
legal issues (personal data protection)
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true
false
true
true
false
false
true
true
true
false
TRUE
Somewhere between, but heading right direction…
www.chaps.cz
The end
Thank you for your attention!
CHAPS spol. s r.o. (Ltd.)
Bráfova 1617/21
616 00 BRNO
Czech Republic
www.chaps.cz
www.chaps.cz