PARDUBICE PUBLIC TRANSPORT TARIFF

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Dopravní podnik
města Pardubic a. s.
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Tarif pro MHD v Pardubicích
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Ing. Tomáš Pelikán
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PARDUBICE PUBLIC TRANSPORT
TARIFF
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Marcela Jirásková
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Dopravní podnik
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Contents
I.
II.
III.
IV.
V.
VI.
VII.
VIII.
IX.
X.
INTRODUCTORY PROVISIONS
DEFINITIONS
DISCOUNTED AND FREE TRANSPORT OF PASSENGERS
OTHER TERMS AND CONDITIONS OF PASSENGER TRANSPORT
TYPES OF PARDUBICE CARD
FARE REFUND
OTHER PROVISIONS
FEES FOR PROVIDED SERVICES
PRICES OF FARES
COMMON AND FINAL PROVISIONS
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Article 1
INTRODUCTORY PROVISIONS
1. The Board of Directors of Dopravní podnik města Pardubic a.s. (hereinafter referred to as the
"Carrier") within their decision No. 1685 – 205/2015, with effect from 1 August 2015, set out the
Pardubice Public Transport Tariff and Pardubice Tariff Terms and Conditions. This Tariff is in
compliance with the decision made by Pardubice Council No. 1091/2015 on 22 June 2015.
2. This Tariff is acceded to by the Pardubice Regional Office, which has concluded a contractual
relationship consisting of the public service obligation of Dopravní podnik města Pardubic a.s. to
ensure basic transport facilities for municipalities in accordance with the provisions of Section 19 of
Act No. 111/1994 Coll. on Road Transport, as amended, and in accordance with the provisions of
Section 39 of Act No. 266/1994 Coll. on Railways, as amended.
3. This Tariff is acceded to by the Municipalities which have concluded a contractual relationship
consisting of public passenger transport services with Dopravní podnik města Pardubic a.s. to ensure
transport facilities in accordance with the provisions of Section 18 of Act No. 194/2010 Coll. on Public
Services in Passenger Transport facilities.
4. The Tariff sets out the method of selling tickets, types and maximum fare and transport fees, methods
of acquisition, validity and usage of transport passes on vehicles within the whole municipal public
transport system (hereinafter referred to as "Public Transport" only) operated by Dopravní podnik
města Pardubic a.s., unless otherwise stated hereinafter.
Article 2
DEFINITIONS
Public Transport Carrier is meant to be Dopravní podnik města Pardubic a.s.
Activation of a card is the charging of a card chip with an electronic season fare of electronic cash.
Free transport is a type of transport where a passenger is entitled to use Public Transport with a
particular card/licence entitling him/her to use such transport.
Blocking of a card is an operation where the card's holder carries out suspension of its validity within the
Public Transport system. This operation aims to limit its validity for the necessary period.
Debit payment of fare is payment of a fare where a passenger does not have sufficient funds in his/her
electronic purse.
Transport fee is the price of transporting carry-on luggage or a dog executed in accordance with the
Terms and Conditions of Transport.
Electronic cash on card is an electronic form of cash intended for the payment of fares within the
electronic fare-collecting system on Public Transport vehicles.
Fare is the price of transporting a person (a passenger) executed in accordance with the Terms and
Conditions of Transport.
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Transport pass is a document proving a passenger has concluded the Agreement on passenger transport
in accordance with the Terms and Conditions of Transport; it is presented to the Carrier's authorised
person during transport inspections.
Conclusion of an agreement on transport is executed when a passenger exercises his/her right to
transport arising from a valid transport pass by boarding a Public Transport vehicle with a valid transport
pass or by entering an area accessible only with a valid transport pass (hereinafter referred to as "boarding
a vehicle"). An agreement on transport is also concluded if a passenger has boarded a Public Transport
vehicle without a valid transport pass and if he/she pays the fare immediately upon boarding the vehicle.
Night service is the Public Transport service run during night hours, according to the Public Transport
night service time-table, which is subject to special tariff provisions.
On-vehicle Fare Collection is an operation where a passenger meets the conditions of having a valid
transport pass.
Pardubice Card (hereinafter referred to as the "Card" only) is an electronic form of transport pass.
Personalization of a card is an operation where the personal data of a card user are saved on an electronic
card chip while the card is provided with the user's photo, name and surname.
Passenger transport is delimited by the boarding of a Public Transport vehicle by a passenger and
his/her getting off the same Public Transport vehicle at another bus stop on the particular Public
Transport Route.
Transfer is termination of transport using a vehicle on a Public Transport route by a passenger and timelimited boarding of another Public Transport vehicle on the same or another route.
Balance transfer is an operation where a card's user requests the transfer of his/her electronic cash or
pre-paid fare to a new card, or requests a cash payment of the maximum amount of the electronic cash
balance on a card.
Tariff Zone is an area served by Public Transport vehicles bound by the tariff zone boundary where
prices of the fare apply in accordance with this Tariff. The tariff zone is used to delimit the validity of a
transport pass for a particular zone. Within the Tariff, zones are indicated with Roman numerals.
Card user is every passenger who uses the Card for transport on Public Transport vehicles in accordance
with these Tariff Terms and Conditions.
Public Transport vehicle is the Carrier's means of transport designated for public transport in
accordance with the Terms and Conditions of Transport.
Card issuer and owner is Dopravní podnik města Pardubic a.s.
Discounted fare is a type of fare which is set out by these Tariff Terms and Conditions for persons who
are entitled to a discount on the basic fare.
Application for the Pardubice Card is the form necessary to be issued a personalized card.
Stretch between bus stops is the distance between two bus stops on a particular Public Transport line.
SMS ticket is a ticket bought in the form of an SMS by means of a mobile communication device. A prerequisite for purchasing an SMS ticket is an active Premium SMS service, which can be activated by the
passenger via the mobile operator of his/her mobile device.
Article 3
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DISCOUNTED AND FREE TRANSPORT OF PASSENGERS
The following are entitled to discounted one-off tickets:
children aged 6-15 years,
all passengers aged 65 and over.
- entitlement to the discount is proved by a valid identity document.
Exercising entitlement to a discounted resident season ticket:
The entitlement to a discounted season fare for citizens who have reached the age of 65 years arises
upon presenting:
a) a valid identity card,
b) a valid Pardubice Card,
The entitlement to discounted season fare for retired persons arises upon presenting:
b) certificate on the awarding of a retirement pension or a postal order stub for the recipient
thereof,
c) a valid Pardubice Card.
If a citizen has not yet been awarded a retirement pension (an applicant for a retirement pension),
he/she shall submit confirmation of filing an application for a retirement pension issued by the
District Social Security Administration.
If a retirement pension is paid abroad, the applicant shall present a certified translation of the
confirmation of entitlement to a retirement pension in the Czech language.
Disabled persons retired due to disability of the 3rd grade are entitled to a discounted season fare upon
presenting:
b) confirmation of entitlement to a disability retirement pension due to 3rd grade disability issued
by the respective District Social Security Administration,
c) if a citizen has not yet been awarded a 3rd grade disability retirement pension, he/she shall
submit confirmation of filing an application for the retirement pension issued by the District
Social Security Administration,
d) if a retirement pension is paid abroad, the applicant shall present a certified translation of the
confirmation of entitlement to a disability retirement pension in the Czech language,
e) persons entitled to a disability retirement pension due to 3rd grade disability are obliged to
present, no later than by 31 December of the calendar year, confirmation issued by the District
Social Security Administration (with a December date) of entitlement to the disability
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retirement pension due to 3rd grade disability for the following calendar year; otherwise, the
entitlement to a discounted season fare shall not be recognized,
f) a valid Pardubice Card.
Exercising entitlement to a discounted schoolchild’s season fare:
The entitlement to a discounted season fare for children aged 6-15 years (inclusive) arises upon
presenting:
a) a birth certificate,
b) a valid Pardubice Card.
Exercising entitlement to a discounted student season fare:
The entitlement to a discounted season ticket for pupils, apprentices and students of secondary
schools and universities up to the age of 26 years, with the exception of permanent earners, arises
upon presenting:
b) for students aged 19-26 attending full-time courses, a duly filled-in form confirmed by the
educational institution; student card issued by another carrier and confirmed by the respective
educational institution; or a valid ISIC card,
c) a valid Pardubice Card.
Exercising entitlement to a discounted Seniorpas season fare:
The entitlement to a discounted Seniorpas season fare for citizens who have reached the age of 70
years arises upon presenting:
b) a valid Pardubice Card.
The following persons are entitled to a discounted season fare for selected organizations:
employees of institutions and companies which have a respective agreement concluded with the
Carrier.
The following persons are entitled to discounted fares for employees:
family members of DPMP a.s. employees.
The following persons are entitled to free transport:
a) children up to the age of 6 years if accompanied by a person older than 10 years,
b) ZPT-P disability card holders including their attending person or dog, and ZPT disability card
holders,
c) a baby carriage occupied by a child,
d) carry-on luggage (1 piece) with dimensions of up to 25 x 40 x 60 cm,
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e) dogs especially trained to be assistance dogs for disabled persons,
f)
DPMP a.s. employees.
Persons included in item b) prove their entitlement to free transport with a special card issued by the
Czech Republic public administration body.
Article 4
OTHER TERMS AND CONDITIONS OF PASSENGER TRANSPORT
1. Transport passes for transport on Public Transport vehicles are the following:
a) paper transport passes for a one-off ride for transport of a passenger in the respective number
of tariff zones without the possibility of transfer,
b) paper season tickets,
c) Pardubice Card as a non-transferable electronic season ticket for a specified number of tariff
zones,
d) Pardubice Card as a transferable electronic season ticket for a specified number of tariff zones,
e) Pardubice Card as an electronic ticket for the transport of a passenger in a specified type or
number of tariff zones,
f) cards entitling the holder to free or discounted transport,
g) a transport pass issued within an integrated transport system valid at the place where it is used,
h) SMS ticket or a ticket bought using the Sejf application.
2. The Tariff for transport of a passenger on Public Transport vehicles is defined as "Tariff Zone I and
Tariff Zone II". The tariff zone is used to delimit the validity of a transport pass for a particular zone.
Within the Tariff, zones are indicated by Roman numerals. The boundary of a zone lies in between
two bus stops which lie in different tariff zones. The tariff zone to which a bus stop belongs is defined
according to the data given in the valid time-table.
3. The boundary of a tariff zone between Zone I and Zone II is defined by the following Public
Transport bus stops:
Line No. 3:
a) UMA, točna (Zone I) – Lázně Bohdaneč, aut. nádr. (Zone II)
b) Lázně Bohdaneč, aut. nádr. (Zone II) – UMA, točna (Zone I)
Line No. 9:
a) Hůrka (Zone I) – Spojil (Zone II)
b) Spojil (Zone II) – Hůrka (Zone I)
c) Hůrka (Zone I) – Sezemice, Počaply (Zone II)
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d) Sezemice, Počaply (Zone II) – Hůrka (Zone I)
Line No. 10:
a) Nemošice, škola (Zone I) – Ostřešany, hřiště (Zone II)
b) Ostřešany, hřiště (Zone II) – Nemošice, škola (Zone I)
c) Ostřešany, hřiště (Zone II) – Nemošice, točna (Zone I)
d) Nemošice, točna (Zone I) – Ostřešany, hřiště (Zone II)
e) Fáblovka, točna (Zone I) - Staré Hradiště, hostinec (Zone II)
f)
Staré Hradiště, hostinec (Zone II) – Fáblovka, točna (Zone I)
g)
Fáblovka (Zone I) – Staré Hradiště, hostinec (Zone II)
h) Staré Hradiště, hostinec (Zone II) – Fáblovka (Zone I)
i) Staré Hradiště, Na Hledíku (Zone II) – Ohrazenice, Semtínská (Zone I)
j) Ohrazenice, Semtínská (Zone I) – Staré Hradiště, Na Hledíku (Zone II)
The Carrier defines the following exception: Passengers travelling on line 10 through the bus stops "Staré
Hradiště, hostinec", "Staré Hradiště, ObÚ", and "Staré Hradiště, Na Hledíku" who neither board nor get
off at these bus stops do not need a season ticket or a paper ticket for both zones.
Line No. 12:
a) Mnětice (Zone I) – Tuněchody, kovárna (Zone II)
b) Tuněchody, kovárna (Zone II) – Mnětice, točna (Zone I)
Line No. 15:
a) Svítkov, stadion (Zone I) – Nové Srnojedy (Zone II)
Staré Srnojedy (Zone II) – Lány na Důlku, Krchleby (Zone I)
b) Lány na Důlku, Krchleby (Zone I) - Staré Srnojedy (Zone II)
Nové Srnojedy (Zone II) - Svítkov, stadion (Zone I)
The Carrier defines the following exception: Passengers travelling on line 15 through the bus stops
"Staré Srnojedy" and "Nové Srnojedy" who neither board nor get off at these bus stops do not need a
paper ticket for both zones.
Line No. 16:
a) Fáblovka, točna (Zone I) - Staré Hradiště, hostinec (Zone II)
b)
Staré Hradiště, hostinec (Zone II) – Fáblovka, točna (Zone I)
c) Fáblovka (Zone I) – Staré Hradiště, hostinec (Zone II)
d)
Staré Hradiště, hostinec (Zone II) – Fáblovka (Zone I)
Line No. 17:
a) Doubravice, náměstí (Zone I) – Srch, Hrádek (Zone II)
b) Srch, Hrádek (Zone II) – Doubravice, náměstí (Zone I)
Line No. 18:
a) (918) Mikulovice, škola (Zone II) – Dražkovice (Zone I)
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Rybitví, závod (Zone I) – Rybitví, léčebna (Zone II)
b) Rybitví, léčebna (Zone II) – Rybitví, závod (Zone I)
(918) Dražkovice (Zone I) – Mikulovice, škola (Zone II)
Line No. 24:
a) Popkovice, hostinec (Zone I) – Starý Mateřov (Zone II)
b) Starý Mateřov (Zone II) – Popkovice, hostinec (Zone I)
Line No. 28:
a) Černá za Bory, odb. žel. zast. (Zone I) – Dašice, Pod Dubem (Zone II)
b) Dašice, Pod Dubem (Zone II) – Černá za Bory, odb. žel. zast. (Zone I)
Tariff zones are graphically indicated (marked) on the Public Transport lines map, which is an integral
part of this tariff – see Appendix No. 1.
4. A passenger with a season ticket for Zone I who decides to travel further to Zone II or from Zone II is
obliged to purchase, immediately upon boarding a vehicle, a so-called "one-off charge from/to Zone
II" in the value of 5.00 CZK/per ride using either an electronic wallet or by payment to the driver.
5. The season tickets are valid from the requested date of validity according to the passenger's
requirement stated at the moment of sale. Purchase of a transferable or non-transferable season ticket
using the Pardubice Card: at the time of purchase, the validity of a season ticket may overrun the date
of the new Tariff Terms and Conditions announcement or the end of the calendar year without
entitlement to a change or additional payment. Prior to a change in tariff, a passenger is allowed to
purchase a season ticket for the price of the original tariff no later than by the end of the calendar
month preceding the last calendar month before the validity of the new Tariff. The beginning of
validity of such season ticket shall be at least 30 days before the date of validity of the new Tariff.
After the date, season tickets can be purchased only at the price of the new Tariff. This provision does
not apply to the following season tickets:
-
schoolchildren for 365 days,
6-month or 10-month ticket for students,
monthly or 6-month ticket for organizations,
12-month subsidized senior fare.
6. If, as of the moment of purchase, the requested validity period of 365 days of a ticket for pupils
exceeds the validity of a pupil’s discount (the passenger reaches the age of 16 years in the following
365 days), the 365-day ticket cannot be activated on the card. However, in that case the passenger is
entitled to buy a season ticket valid from the date of purchase to the day preceding his/her 16th
birthday for the price of the 365-day ticket for pupils.
7. The validity of 10-month student pre-paid season tickets is set out for the period from 1st September
to 30th June of the following calendar year. This transport pass can be purchased by any student
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whose age does not exceed the specific age limit to be entitled to the fare within the period of the
transport pass validity.
8. Season tickets for students (6-month and 10-month tickets) and organisations (6-month and monthly
tickets) are always valid within the specific calendar period.
9. 12-month subsidized Seniorpas tickets are valid for the period from 1st February to 31st January of
the following calendar year.
10. On night service lines, only resident season tickets, employee tickets and tickets for organisations,
non-discounted IDS tickets and one-off transport passes for night services can be used. The
entitlement to free transport is not limited. Discounted season tickets cannot be used on night service
lines.
11. If a passenger using a card as a transport pass medium for fare-collection in accordance with Article
4, para. 1, item e), performs a transfer within 30 minutes of the previous fare collection upon starting
transport, he/she is provided with a 50% discount on the respective fare for the following ride. This
provision does not apply to tickets purchased for fellow-passengers. The provided discount on the
respective fare is rounded up to ten-heller amounts.
12. On weekends and bank holidays, every passenger using electronic cash on a card for fare collection
who is not entitled to discounted one-off tickets, is provided with a discount for each ride following
the first fare collection operation in the amount of 50% of the price of the respective ticket. Rides
charged this way cannot be discounted by discounts applying for transfers. This provision does not
apply to night service lines. If a passenger performs the first fare collection operation in Pardubice and
the second in Hradec Králové, it cancels the right to a discount for another ride in Pardubice, which is
regarded as another first ride. The provided discount on the respective fare is rounded up to ten-heller
amounts.
13. A passenger travelling from one to three stretches between bus stops shall be provided with a discount
in accordance with the valid Public Transport Tariff for Zone I and Zone II.
14. On weekends and holidays, two children aged up to 10 years can travel for free with the user of a nontransferable resident season ticket for both zones (I and II) with 30-day or longer validity. This
provision does not apply to night service lines.
15. The user of a non-transferable resident season ticket with 30-day or longer validity is entitled to free
transport of one piece of carry-on luggage or one dog normally subject to a transport fee payment.
16. When being inspected on Public Transport vehicles, users of transferable paper season tickets present
a valid ticket.
17. A transferable season ticket applies within the whole Public Transport network, always for one person
on a Public Transport vehicle. Another person may use the same ticket only after the transport of the
first person is terminated.
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18. Non-transferable season tickets activated on a card are valid within the whole Public Transport system
in accordance with the terms and conditions set out in this Tariff.
19. A card user can pay the fare for another two passengers who travel with him from boarding to getting
off the Public Transport vehicle. If a passenger equipped with a card terminates transport, and the
passengers for whom the card user paid their fares continue travel and, when being inspected, do not
have a document proving payment of the fare, they will be treated as passengers without a valid
transport pass in accordance with the Terms and Conditions of Transport. No further benefits or
discounts applicable to a card user apply to tickets paid for fellow passengers using electronic cash
from an electronic wallet.
20. If it is proved that a passenger with a card failed to pay the fare for a fellow passenger, it is regarded
as if the fellow passenger were travelling without a valid transport pass and he/she will be treated in
accordance with the Terms and Conditions of Transport.
21. If a passenger finds out that his/her electronic cash balance is insufficient for the payment of the
respective fare during fare collection on a Public Transport vehicle, the Carrier may provide the
passenger with the option of debit payment of the fare. The minimum cash balance for payment is
1.00 CZK.
This type of payment can be used only for one ride on a Public Transport vehicle. Upon subsequent
charging of the electronic wallet, the amount of debit balance will be settled with the credited cash.
This type of payment is available only to personalized card users. If a negative card balance is not
settled within 30 calendar days of its origin, the card will be blocked.
22. Additional sale of tickets from the driver is available throughout the duration of Public Transport
operation. The driver sells both discounted and non-discounted non-transferable transport passes for a
single journey. Conditions of purchasing tickets from the driver are set out in the Terms and
Conditions of Transport. Drivers accept coins and banknotes from 1.00 to 100.00 CZK.
23. It is possible to purchase an SMS ticket only with a device equipped with a Czech mobile operator
SIM card.
a) Procedure for purchasing a transfer SMS ticket with a validity of 45/60 minutes:
- the passenger enters the text message: DPMP
- the text must be sent to the number 902 06
- about 2 minutes after sending the SMS, the passenger receives an SMS ticket (information on time
of delivery is approximate)
- based on the sent order, the passenger receives a short message containing an SMS ticket
The price of the ordering SMS depends on the price schedule of individual operators.
b) Procedure for purchasing a transfer SMS ticket with a validity of 24 hours:
- the passenger enters the text message: DPMP24
- the text must be sent to the number 902 06
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- about 2 minutes after sending the SMS, the passenger receives an SMS ticket (information on time
of delivery is approximate)
- based on the sent order, the passenger receives a short message containing an SMS ticket.
The price of the ordering SMS depends on the price schedule of individual operators.
c) If an SMS ticket is deleted within its validity, it is possible to obtain a duplicate for a fee of 3.00
CZK, by doing the following:
- the passenger enters the text message: DPMP
- the text must be sent to the number 900 06 03
The price of the ordering SMS depends on the price schedule of individual operators. The fee for
receiving the duplicate is paid to the service provider, Direct Pay s.r.o.
A payment document (tax document) can be issued in electronic form via the website at
www.dpmp.cz within 60 calendar days of the date of purchasing an SMS ticket. Through entering a
code and the phone number used for the purchase of an SMS ticket, the passenger can access a
system containing a list of all SMS tickets issued for the specified phone number. By confirming an
SMS ticket selection or a particular period, a printable electronic payment document will be
displayed.
A claim concerning an undelivered SMS ticket can be submitted by a passenger in writing via a form
available at the DPMP a.s. Customer Centre and at points of sale at Czech Railways stations, or using
a claim record, which is available at www.dpmp.cz. A passenger is entitled to submit a claim without
undue delay no later than within 60 calendar days of the date of faulty service provision. Claims are
settled by the service provider, Direct Pay, s.r.o.
24. When buying a ticket using the mobile Sejf application, a passenger selects the desired validity
duration in the application (options are the same as with SMS ticket service) and makes payment
using the balance charged in the application.
25. If a failure occurs on a regular line vehicle, a passenger can transfer to the subsequent or backup
vehicle. The procedure of fare collection is as follows:
1. Using on-vehicle audio equipment, a passenger will be informed of any failure of the
vehicle and instructed to transfer to the subsequent or backup vehicle. He/she will also be
instructed to place his/her card in the reader while getting off (if a passenger has used
electronic cash on his/her Pardubice Card for fare collection). The passenger will be
refunded the fare in the full amount.
2) Upon boarding the subsequent or backup vehicle, the passenger shall perform the fare
collection operation again by placing his/her card in the reader.
3) In case of a vehicle failure, a passenger with a valid paper ticket can board the subsequent
vehicle on the same route or a backup vehicle without having to validate another paper
ticket. In case such a passenger uses a different route, he/she shall validate a new ticket.
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Article V
TYPES OF PARDUBICE CARD
1. A Card can be used within the Public Transport system as follows:
a) a non-personalized card
• as an electronic medium bearing a transport
item d) of these Tariff Terms and Conditions,
item e) of these Tariff Terms and Conditions,
b) a personalized card
item c) of these Tariff Terms and Conditions,
item e) of these Tariff Terms and Conditions.
pass in accordance with Article 4, para. 1,
2. The handling charges for issuing a Card are as follows:
•
For non-personalized transferable cards, the charge amounts to 170.00 CZK.
•
For personalized non-transferable cards, the charge amounts to 130.00 CZK. For personalized
Pardubice Cards issued immediately, the charge amounts to 180.00 CZK.
3. To purchase a non-personalized card, it is not necessary to submit a filled-in application.
4. A personalized card is issued to the applicant on the basis of submission of a filled-in application
where all the requested data are included and their correctness confirmed by his/her signature, herewith
granting consent to inclusion of the data in the user database. For applicants below 15 years of age, the
correctness of data shall be checked and approval for their registration given by their parent or guardian.
Upon the occurrence of changes in the data, the applicant is obliged to report such changes immediately,
and, where data printed on a card have changed, request the issuing of a new card.
5. Blocking of a card at the user's request is carried out for personalized cards only, on the basis of
proving their identity, or a confirmation password by phone, if a password was included in the application
for issue of the card.
6. A valid card is a card which:
has been issued at the Carrier's points of sale and information centres, is provided with the card holder's
current photograph, name and surname (for personalized cards), and is:
a) provided with the business firm of the Carrier and an identification number,
b) activated in line with these Tariff Terms and Conditions,
c) functions and whose validity has not expired.
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7. Activation of transport passes in accordance with Article 4, para. 1, items c-e) of these Tariff Terms
and Conditions will be carried out only at the Carrier's points of sale and information centres, in selected
ticket vending machines and via internet charging at www.dpmp.cz.
Upon activation of a ticket on a card, the passenger will receive a document containing the following
data:
a) the Carrier's business name, registered office and company identification number,
b) date and scope of validity of the pre-paid season ticket,
c) type of season voucher uploaded on the card,
d) date of sale of the transport pass (number of dealer, date of sale, time of sale),
e) price in accordance with the Public Transport Tariff.
8. If:
a) a card is damaged,
b) not working,
c) data on the card are illegible or do not reflect the reality,
d)
the user's photo on the card is damaged or does not reflect the reality,
e) validity of a card has ceased,
its user, or for children aged 6-15 years a parent or guardian, is obliged to request replacement of
the card at his/her own cost or to lodge a complaint regarding its failure. Otherwise, the Carrier is
entitled to reject activation of transport passes on a card and, within transport inspection, regard it
as invalid.
Article 6
FARE REFUND
1. Rights arising from the agreement on passenger transport are exercised by a passenger at the
carrier where the actuality to become the basis to exercise the right arising from the agreement on
passenger transport occurred.
2. For all types of season tickets, the full fare can be refunded upon submission of the card, an
identity card, the payment document of the respective type of fare, at least a day ahead of the first
day of its validity.
3. A passenger who returns to DPMP a.s. a season ticket with 90-day or longer validity unused due
to serious reasons on the passenger's part, can - on the basis of a written explanation - be refunded
an aliquot part of the unused fare calculated from the day following the day when DPMP a.s.
refunded the cash, while crediting a handling fee of 50.00 CZK. The fare is not refunded for other
unused season or one-off tickets.
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4. For season tickets with 90-day or longer validity purchased at any point of sale, the fare is
refunded solely by the Head of the Tariff Sales Department or his/her deputy at the Pernerova
Street Customer Centre, on the basis of verifying the validity of the unused ticket. Away from the
counter, the fare is refunded for subsidized Seniorpas tickets. For the subsidized Seniorpas ticket,
while refunding the fare, the aliquot part of the fare and the subsidy shall be calculated separately.
5. Upon cancellation of the Card at the passenger's request, the handling free for the issue of the
Card shall not be refunded.
6. If a card user requests the transfer of an electronic cash balance to another card solely due to
reasons on his/her part, the transfer is charged 20.00 CZK.
7. Surviving relatives may apply for redemption when returning a season ticket, on the basis of a
presented death certificate. The subject of redemption is an aliquot part from the day of death till
the end of the season ticket validity.
8. No blocking of transferable cards is carried out. Refund of the cash credited on a card is carried
out on the basis of presenting the card.
9. In case of a claim concerning a fare or failure of the card's functionality, the Carrier undertakes to
provide the passenger - until the issue is resolved - with a Claim Card to which the fare from the
card concerned will be transferred. A Claim Card can be issued by an employee of the Tariff Sales
Department of the Pernerova Street Customer Centre. A Claim Card shall not be issued in case of
loss, theft or evident damage to the card.
Article 7
OTHER PROVISIONS
1. The duties and rights of residents using Pardubice Public Transport are stipulated by a special
regulation. Part of such regulation is included in the excerpt of the Terms and Conditions of
Transport, which are displayed on each Public Transport vehicle. The full wording of the Terms
and Conditions of Transport is available at the Carrier's points of sale, at the Carrier's Transport
Inspection seat, at the Carrier's seat and also at www.dpmp.cz.
2. The validity of one-off transport passes and season tickets issued before new Tariff Terms and
Conditions enter into force are subject to the Carrier's rules, which will be published at all points
of sale, information centres, on Public Transport vehicles and all media.
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3. Dopravní podnik města Pardubice a.s. and Dopravní podnik města Hradec Králové a.s. have
concluded an agreement on mutual recognition of the electronic cash necessary to pay a one-off
fare in both Public Transport systems under the condition of observing the valid Tariff Terms and
Conditions and Terms and Conditions of Transport of both carriers.
4. The validity of transport passes valid in transport systems integrated into the Pardubice Public
Transport is governed by the Pardubice Public Transport Tariff, unless set out otherwise.
Article 8
FEES FOR PROVIDED SERVICES
Unless set out otherwise by the Public Transport Tariff, the Carrier is entitled to charge the following
charges for the respective services. The indicated prices include statutory VAT.
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Service
Article 9
FARES
Issue of a personalized Pardubice Card
Price in CZK
130.00 CZK
Immediate issue of a personalized Pardubice Card
180.00 CZK
Issue of a personalized Pardubice Card for the elderly
75.00 CZK
Issue of a non-personalized Pardubice Card
170.00 CZK
Blocking of a personalized Pardubice Card
Reactivation of a personalized Pardubice Card
Issue of a new Pardubice Card due to loss, theft,
mechanical, electromagnetic or thermal damage to the card
or due to changes in data printed on a card
Issue of a new Pardubice Card due to loss of functionality
provably due to reasons not on the part of the user (in case
of acknowledgement of a justified claim)
Change of data in the database (no need to issue a new
card)
Uploading a pre-paid fare to the Pardubice Card or
charging electronic cash on the card
Refund of Pardubice Card electronic cash balance
Changing a non-personalized Pardubice Card to a
personalized card
Refund of a season fare in accordance with the Tariff
Terms and Conditions
Transfer of the card balance to another card
free of charge
20.00 CZK
130.00 CZK
free of charge
free of charge
free of charge
free of charge
20.00 CZK
50.00 CZK
20.00 CZK
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(The indicated prices include statutory VAT)
One-off tickets
payment with a
Pardubice Card
Short-term season tickets (zones I + II)
pre-sold paper tickets
cash payment to the
driver
12,50
14,50
6,50
8,50
7,50
9,50
4,50
6,50
20,00
5,00
4,50
7,50
15
17
20
10
11
15
pre-sold paper tickets
cash payment to the
driver or conductor
basic fare for more than 3 bus stop sections – zone I
basic fare for more than 3 bus stop sections – zones I + II
basic fare for up to 3 bus stop sections – zone I
basic fare for up to 3 bus stop sections – zones I + II
discounted fare for more than 3 bus stop sections – zone I
discounted fare for more than 3 bus stop sections – zones I + II
discounted fare for up to 3 bus stop sections – zone I
discounted fare for up to 3 bus stop sections – zones I + II
fare for night service
surcharge above season ticket for riding from/to Zone II
transport fee – carry-on luggage and dog without carrier – zone I
transport fee – carry-on luggage and dog without carrier – zones I + II
25
5
10
11
45 minutes on a working day note 2
24 hours of purchase
55
note 3
One-day (calendar day)
55
note 4
15
SMS ticketnote 1
payment via the Sejf
application
25
65
25
65
15
One-day (calendar day) for historic lines
1
Ordering SMS is charged in accordance with the tariff of the particular operator used by the passenger.
On Saturdays, Sundays and public holidays, its validity is 60 minutes.
3
Available from ticket machines only.
4
Available from selected ticket machines only.
2
Pre-paid non-transferable season tickets
7 days
14 days
30 days
90 days
120 days
6 months
10 months
365 days
12 months subsidized
30-day transport fee for a dog without carrier
Pre-paid transferable season tickets
Residents
Zone I
Zones I+II
145
270
435
1 170
1 535
145
270
445
1 200
1 575
3 990
4 090
Fare for employees
Annual – a family member
The indicated prices include statutory VAT.
85
85
270
715
280
735
2 480
2 550
205
Residents
Zones I+II
For organizations
Zones I+II
715
30 days
1 month
6 months
30-day transport fee for a dog without carrier
Annual – employee
Discounted for
ZoneResidents
I
Zones I+II
280
1 350
205
Zones I+II
0
675
Students
Zone I
Zones I+II
70
135
215
585
765
1 075
1 660
70
135
220
600
785
1 105
1 700
Pupils
Zones I+II
Senior
Zones I+II
135
165
330
450
830
830
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Article 10
COMMON AND FINAL PROVISIONS
The full wording of the Tariff Terms and Conditions of Pardubice Public Transport is available at passenger
contact points, i.e., at the DPMP a.s. premises at Teplého 2141, Pardubice, and at points of sale and
information centres:
a) Pernerova Street 443 Customer Centre
b) Point of Sale at Pernerovo nám. 217, Czech Railways station, main station,
c) Pardubice Tourist Information Centre – nám. Republiky 1.
Appendix No. 1 – Pardubice Public Transport Lines Plan

PARDUBICE PUBLIC TRANSPORT TARIFF

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