2.2.2 What Wi-Fi protocols does my phone support
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2.2.2 What Wi-Fi protocols does my phone support
HUAWEI G620S-L01/L02/L03 Smartphone FAQs Issue 01 Date 2014-09-10 HUAWEI TECHNOLOGIES CO., LTD. Copyright © Huawei Technologies Co., Ltd. 2014. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd. Trademarks and Permissions and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd. All other trademarks and trade names mentioned in this document are the property of their respective holders. Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS" without warranties, guarantees or representations of any kind, either express or implied. The information in this document is subject to change without notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute a warranty of any kind, express or implied. Huawei Technologies Co., Ltd. Address: Huawei Industrial Base Bantian, Longgang Shenzhen 518129 People's Republic of China Website: http://www.huawei.com Email: [email protected] Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. i HUAWEI G620S-L01/L02/L03 Smartphone FAQs Contents Contents 1 Basics.......................................................................................................................................... 1 1.1 Color Schemes ...................................................................................................................................................... 1 1.2 Hardware and Software Specifications ................................................................................................................... 1 1.2.1 Hardware Specifications ..................................................................................................................................... 1 1.2.2 Software Specifications ...................................................................................................................................... 5 1.3 Selling Points ........................................................................................................................................................ 6 1.4 Your Phone at a Glance .......................................................................................................................................... 6 1.5 Installation ............................................................................................................................................................ 7 1.6 Home Screen ......................................................................................................................................................... 8 1.6.1 How do I quickly add or delete a home screen? ................................................................................................... 8 1.6.2 Application List .................................................................................................................................................. 9 1.6.3 Editing the Application List on Home Screens .................................................................................................... 11 1.6.4 How do I add a shortcut to the home screen? ...................................................................................................... 11 1.7 Contacts ...............................................................................................................................................................12 1.7.1 Creating a Contact and Assigning a Photo to a Contact .......................................................................................12 1.7.2 How do I import contacts from and export contacts to a micro-SIM card?...........................................................14 1.7.3 How many contacts does my phone support?......................................................................................................16 1.7.4 How do I set group contacts? .............................................................................................................................16 1.7.5 How do I manage (copy and back up) contacts? .................................................................................................17 1.8 Text messaging .....................................................................................................................................................19 1.8.1 How do I edit an SMS message? ........................................................................................................................19 1.8.2 How do I delete or lock an SMS message in a conversation? How do I delete multiple conversations simultaneously? .........................................................................................................................................................20 1.8.3 How do I forward an SMS message, send a mass message to multiple recipients, or save an SMS message as a draft? How many recipients at most can I send an SMS message to at a time? .............................................................20 1.8.4 How many characters are allowed in an SMS message? ......................................................................................22 1.8.5 How many SMS messages can be saved in my phone? .......................................................................................22 1.8.6 How do I set the SMS center number?................................................................................................................22 1.9 Calls.....................................................................................................................................................................22 1.9.1 How do I record a call? Where is the storage path? .............................................................................................22 1.9.2 What can I make a three-way calling, and how do I switch among calls? ............................................................23 1.9.3 Does my phone support dual micro-SIM cards?..................................................................................................23 1.10 Multimedia Messaging .......................................................................................................................................23 Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. ii HUAWEI G620S-L01/L02/L03 Smartphone FAQs Contents 1.10.1 How do I send a multimedia message? .............................................................................................................23 1.10.2 I failed to send or receive a multimedia message. What should I do? .................................................................25 1.10.3 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message? ......26 1.10.4 Where are my multimedia messages' attachments saved? ..................................................................................26 1.11 Music .................................................................................................................................................................26 1.11.1 How are my songs sorted?................................................................................................................................26 1.11.2 How do I create a playlist? ...............................................................................................................................27 1.11.3 What playing modes does my phone support? ...................................................................................................28 1.11.4 How do I play songs in the background, quit Music, and view the lyrics when a song is playing? ......................28 1.12 Camera ...............................................................................................................................................................28 1.12.1 If my phone has no microSD card installed, can I take pictures or shoot videos? ...............................................28 1.12.2 My phone cannot open some photos or videos. Why? .......................................................................................29 1.12.3 Where are my photos and videos saved? Can I change the save location? ..........................................................29 1.12.4 How do I edit a photo or video? .......................................................................................................................29 1.12.5 Does my phone support HD videos? .................................................................................................................29 1.12.6 Can I turn off the shutter sound?.......................................................................................................................29 1.12.7 How do I switch between front and rear cameras? ............................................................................................29 1.12.8 What video formats and resolutions does my phone support? ............................................................................30 1.12.9 What picture formats and resolutions does my phone support? ..........................................................................30 1.13 Streaming media .................................................................................................................................................30 1.13.1 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing when the call ends? .........................................................................................................................................................................30 1.13.2 Why can't my phone play some streaming media? ............................................................................................30 1.13.3 What may cause poor quality of online streaming media played on my phone? .................................................31 1.13.4 Will playing online streaming media take up my phone's storage space? ...........................................................31 1.14 Bluetooth............................................................................................................................................................31 1.14.1 What files can be transmitted using Bluetooth? .................................................................................................31 1.14.2 How do I send data using Bluetooth?................................................................................................................31 1.14.3 My phone cannot be discovered by other Bluetooth devices. Why? ...................................................................32 1.14.4 What is the Bluetooth working range? ..............................................................................................................33 1.14.5 I cannot pair my phone with other Bluetooth devices. Why? .............................................................................33 1.15 GPS navigation ...................................................................................................................................................33 1.15.1 What navigation applications does my phone come with? .................................................................................33 1.15.2 What can I do if the navigation application experiences data loss? What should I do if the authorization file or activation code is lost? ...............................................................................................................................................33 1.15.3 What can I do if the navigation application on my phone cannot receive signals from GPS satellites? ................33 1.16 Does my phone support FM radio? If yes, how do I save manually found stations? ..............................................34 1.17 Can I download themes to my phone? Does my phone support live wallpapers? ..................................................34 1.18 Does my phone support video calls or video chats? .............................................................................................35 1.19 Can I take a screenshot? If yes, how? ..................................................................................................................35 1.20 Does my phone support flash playback? If not, can I install a third-party flash player for flash playback?.............36 1.21 What line order does the headset use? .................................................................................................................36 Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. iii HUAWEI G620S-L01/L02/L03 Smartphone FAQs Contents 2 Common settings.................................................................................................................... 37 2.1 Email ...................................................................................................................................................................37 2.1.1 How do I configure email settings? ....................................................................................................................37 2.1.2 Can I view emails when no Internet connection is available on my phone? .........................................................44 2.1.3 How do I synchronize contacts and calendar events? ..........................................................................................44 2.2 Wi-Fi Setting ........................................................................................................................................................45 2.2.1 How do I connect my phone to a Wi-Fi network? ...............................................................................................45 2.2.2 What Wi-Fi protocols does my phone support? ...................................................................................................46 2.2.3 I cannot open web pages sometimes over a Wi-Fi connection. Why?...................................................................46 2.2.4 I have turned on Wi-Fi on my phone, but it cannot detect signals from Wi-Fi hotspots. What can I do?................46 2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet? ..................................................................................................................................................................................47 2.2.6 I cannot connect to a Wi-Fi hotspot. Why? .........................................................................................................47 2.2.7 My phone's Wi-Fi connection automatically disconnects after the screen times out. What can I do?.....................47 2.3 Can I use my phone as a mobile Wi-Fi hotspot and access the Internet from another device using my phone's data connection? ................................................................................................................................................................49 2.4 How do I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet? ...............................50 2.5 How do I set my phone to work as a modem and provide Internet access for computers? .......................................51 2.6 Tone Settings ........................................................................................................................................................52 2.6.1 How do I set the phone ringtone? .......................................................................................................................52 2.6.2 How do I turn on or off vibration for incoming calls and messages? ....................................................................53 2.6.3 How do I set a custom audio file as the ringtone or notification tone? .................................................................54 2.6.4 How do I set the ringtone for a contact group? ....................................................................................................55 2.6.5 How do I disable touch sounds? .........................................................................................................................55 2.7 Language and Keyboard .......................................................................................................................................56 2.7.1 What languages does my phone support? How do I change the phone language? ................................................56 2.7.2 I installed a new text input method but cannot use it. Why? ................................................................................57 2.7.3 How do I change the system font size? ...............................................................................................................58 2.7.4 What text input methods does my phone support? ..............................................................................................59 2.7.5 Does my phone support the stroke input method? ...............................................................................................59 2.7.6 How do I turn off the key press sound?...............................................................................................................61 2.8 Internet access ......................................................................................................................................................62 2.8.1 How do I clear my browser's cache and browsing history? ..................................................................................62 2.8.2 How do I view a web page in full screen or save a web page to bookmarks? .......................................................62 2.8.3 Can I log in to my email account using the browser on my phone?......................................................................63 2.8.4 Can I log in to my online banking account from my phone? ................................................................................63 2.8.5 How do I save an image from a web page? .........................................................................................................63 2.8.6 How do I set my browser's home page? ..............................................................................................................64 2.8.7 How do I save a web page for offline reading? ...................................................................................................65 2.8.8 How do I configure network settings? ................................................................................................................65 2.8.9 How do I enable or disable the data service? ......................................................................................................66 2.8.10 How do I view my phone's data service status or turn off the data service? ........................................................66 Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. iv HUAWEI G620S-L01/L02/L03 Smartphone FAQs Contents 2.8.11 Can I use my phone to access the Internet during a call? ...................................................................................67 2.8.12 What restrictions are on the data service (for example, the CDMA dual-card phone cannot connect to a GSM network)? ...................................................................................................................................................................67 2.8.13 What does a VPN do? How do I set VPN parameters? ......................................................................................67 2.9 Screen lock...........................................................................................................................................................68 2.9.1 How do I enable a screen lock that must be unlocked using a PIN? .....................................................................68 2.9.2 How do I use the Face Unlock function? ............................................................................................................69 2.9.3 How do I enable a screen lock that must be unlocked using a pattern? ................................................................69 2.9.4 How many times can I try the screen unlock pattern before my phone becomes permanently locked? Can I unlock the phone by sending an email from my Gmail? ..........................................................................................................70 2.9.5 How do I lock and unlock the screen? ................................................................................................................71 2.10 Alarm .................................................................................................................................................................71 2.10.1 How do I add and remove an alarm? ................................................................................................................71 2.10.2 Will the alarms go off when my phone is powered off? .....................................................................................72 2.11 Applications........................................................................................................................................................72 2.11.1 What application formats does my phone support? Is JAVA supported? .............................................................72 2.11.2 How do I download third-party applications?....................................................................................................72 2.11.3 Can I change the default installation location for applications?..........................................................................73 2.11.4 How do I install, manage, and uninstall applications? .......................................................................................73 2.11.5 Why cannot I install an application? .................................................................................................................73 2.11.6 Which software is preconfigured in my phone? Which software is provided by the carrier? Which software does my phone come with? Which software can be uninstalled? ..........................................................................................73 2.12 Task manager......................................................................................................................................................74 2.12.1 What applications can be managed? .................................................................................................................74 2.12.2 How do I access the application management screen? .......................................................................................74 2.12.3 What does the application management screen look like? .................................................................................75 2.12.4 What can I do on the application management screen?......................................................................................75 2.13 Weather Lock .....................................................................................................................................................75 2.14 Developer options...............................................................................................................................................76 2.15 Can I synchronize my phone's date and time with the network? ...........................................................................78 2.16 Can I use my phone as a USB flash drive? ..........................................................................................................78 2.17 How do I free up the internal storage? .................................................................................................................79 2.18 How do I adjust the screen brightness? ................................................................................................................79 2.19 Does my phone support any power-saving functions for key backlight? ...............................................................80 2.20 How do I turn on or off airplane mode? ...............................................................................................................80 2.21 How do I restore my phone to its default settings? ...............................................................................................81 2.22 How do I enter and exit safe mode?.....................................................................................................................82 2.23 Does my phone support HDMI? ..........................................................................................................................82 2.24 Does my phone support TV-out? .........................................................................................................................82 2.25 Does my phone support OTG? ............................................................................................................................82 2.26 Can I use power adapters other than the included one to charge my phone? .........................................................82 2.27 What are the special features of my phone? .........................................................................................................82 Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. v HUAWEI G620S-L01/L02/L03 Smartphone FAQs Contents 2.28 How do I operate the screen if the Talkback mode is enabled? .............................................................................83 2.28.1 Talkback mode.................................................................................................................................................83 2.28.2 How do I enable the Talkback mode? ...............................................................................................................83 2.28.3 How do I turn pages in Talkback mode? ...........................................................................................................84 2.28.4 How do I disable the Talkback mode? ..............................................................................................................84 2.28.5 How do I unlock the screen in Talkback mode? ................................................................................................86 2.28.6 How do I use the Status bar? ............................................................................................................................87 3 Others....................................................................................................................................... 88 3.1 How do I save battery power? ...............................................................................................................................88 3.2 How do I reduce my mobile data usage? ...............................................................................................................88 3.3 My phone runs slow. .............................................................................................................................................88 3.4 My customized wallpaper automatically stretches. ................................................................................................89 3.5 How do I enter recovery mode to restore my phone to its factory settings? .............................................................89 3.6 Can I scan a QR code using my phone?.................................................................................................................89 3.7 Does my phone support 3D acceleration? ..............................................................................................................89 3.8 How do I know whether my phone has been rooted? .............................................................................................89 3.9 Can I use my phone for recording?........................................................................................................................89 3.10 Does my phone come with a protective film? ......................................................................................................89 3.11 Does my phone support mobile TV?....................................................................................................................90 3.12 Can I view and edit Word, Excel, PPT, and PDF files on my phone? ....................................................................90 3.13 How are the phone ROM and RAM allocated? ....................................................................................................90 3.14 How do I check the available space in the internal storage and microSD card? .....................................................92 Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. vi HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 1 Basics 1.1 Color Schemes Black and white. 1.2 Hardware and Software Specifications 1.2.1 Hardware Specifications Item Specifications Shape Bar-type LCD Size: 5.0 inches Color: 16 M colors Resolution: 1280 x 720 Touch-sensitive screen Capacitive 10-Point Touch-sensitive screen Color Black/White Dimensions 142.95 mm (L) x 72.05 mm (W) x 8.5 mm (T) Weight About 160 g (including the battery) Frequency band HUAWEI G620S-L01: Issue 01 (2014-09-10) LTE FDD Band 3: 1710–1785 MHz (UL), 1805–1880 MHz (DL) LTE FDD Band 7: 2500–2570 MHz (UL), 2620–2690 MHz (DL) LTE FDD Band 8: 880–915 MHz (UL), 925–960 MHz (DL) LTE FDD Band 20: 832–862 MHz (UL), 791–821 MHz (DL) WCDMA Band 1 (WCDMA 2100): 1920–1980 MHz (UL), 2110–2170 MHz (DL) WCDMA Band 8 (WCDMA 900): 880–915 MHz (UL), 925–960 MHz (DL) GSM (GSM 850): 824–849 MHz (UL), 869–894 MHz (DL) EGSM (GSM 900): 880–915 MHz (UL), 925–960 MHz (DL) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 1 HUAWEI G620S-L01/L02/L03 Smartphone FAQs Item 1 Basics Specifications DCS (GSM 1800): 1710–1785 MHz (UL), 1805–1880 MHz (DL) PCS (GSM 1900): 1850–1910 MHz (UL), 1930–1990 MHz (DL) HUAWEI G620S-L02: LTE FDD Band 1: 1920–1980 MHz (UL), 2110–2170 MHz (DL) LTE FDD Band 3: 1710–1785 MHz (UL), 1805–1880 MHz (DL) LTE FDD Band 5: 824–849 MHz (UL), 869–894 MHz (DL) LTE FDD Band 7: 2500–2570 MHz (UL), 2620–2690 MHz (DL) WCDMA Band 1 (WCDMA 2100): 1920–1980 MHz (UL), 2110–2170 MHz (DL) WCDMA Band 5 (WCDMA 850): 824–849 MHz (UL), 869–894 MHz (DL) WCDMA Band 8 (WCDMA 900): 880–915 MHz (UL), 925–960 MHz (DL) GSM (GSM 850): 824–849 MHz (UL), 869–894 MHz (DL) EGSM (GSM 900): 880–915 MHz (UL), 925–960 MHz (DL) DCS (GSM 1800): 1710–1785 MHz (UL), 1805–1880 MHz (DL) PCS (GSM 1900): 1850–1910 MHz (UL), 1930–1990 MHz (DL) HUAWEI G620S-L03: Maximum transmit power LTE FDD Band 2: 1850–1910 MHz (UL), 1930–1990 MHz (DL) LTE FDD Band 4: 1710–1755 MHz (UL), 2110–2155 MHz (DL) LTE FDD Band 7: 2500–2570 MHz (UL), 2620–2690 MHz (DL) WCDMA Band 5 (WCDMA 850): 824–849 MHz (UL), 869–894 MHz (DL) WCDMA AWS: 1710–1755 MHz (UL), 2110–2155 MHz (DL) WCDMA Band 2 (WCDMA 1900): 1850–1910 MHz (UL), 1930–1990 MHz (DL) WCDMA Band 1 (WCDMA 2100): 1920–1980 MHz (UL), 2110–2170 MHz (DL) GSM (GSM 850): 824–849 MHz (UL), 869–894 MHz (DL) EGSM (GSM 900): 880–915 MHz (UL), 925–960 MHz (DL) DCS (GSM 1800): 1710–1785 MHz (UL), 1805–1880 MHz (DL) PCS (GSM 1900): 1850–1910 MHz (UL), 1930–1990 MHz (DL) HUAWEI G620S-L01: LTE FDD Band 3/Band 7/Band 8/ Band 20: 19.5–25 dBm (Power Class 3) WCDMA: +24 dBm (Power Class 3) GSM/EGSM (GSM/GPRS 850/900): +33 dBm (Power Class 4) DCS/PCS (GSM/GPRS 1800/1900): +30 dBm (Power Class 1) HUAWEI G620S-L02: LTE FDD Band 1/ Band 5: 21–25 dBm (Power Class 3) LTE FDD Band 3/Band 7: 19.5–25 dBm (Power Class 3) WCDMA: +24 dBm (Power Class 3) GSM/EGSM (GSM/GPRS 850/900): +33 dBm (Power Class 4) DCS/PCS (GSM/GPRS 1800/1900): +30 dBm (Power Class 1) HUAWEI G620S-L03: Issue 01 (2014-09-10) LTE FDD Band 2/Band 7: 19.5–25 dBm (Power Class 3) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 2 HUAWEI G620S-L01/L02/L03 Smartphone FAQs Item Static sensitivity: 1 Basics Specifications LTE FDD Band 4: 21–25 dBm (Power Class 3) WCDMA: +24 dBm (Power Class 3) HUAWEI G620S-L01: LTE FDD Band 3: better than –101.7 dBm/1.4 MHz LTE FDD Band 7: better than –98 dBm/5 MHz LTE FDD Band 8: better than –102.2 dBm/1.4 MHz LTE FDD Band 20: better than –97 dBm/5 MHz WCDMA Band 1 (WCDMA 2100): better than –106.7 dBm/3.84 MHz WCDMA Band 8 (WCDMA 900): better than –103.7 dBm/3.84 MHz GSM /EGSM/DCS/PCS (GSM 850/900/1800/1900): better than –102 dBm/200 kHz HUAWEI G620S-L02: LTE FDD Band 1: better than –100 dBm/5 MHz LTE FDD Band 3: better than –101.7 dBm/1.4 MHz LTE FDD Band 5: better than –103.2 dBm/1.4 MHz LTE FDD Band 7: better than –98 dBm/5 MHz WCDMA Band 1 (WCDMA 2100): better than –106.7 dBm/3.84 MHz WCDMA Band 5 (WCDMA 850): better than –104.7 dBm/3.84 MHz WCDMA Band 8 (WCDMA 900): better than –103.7 dBm/3.84 MHz GSM /EGSM/DCS/PCS (GSM 850/900/1800/1900): better than –102 dBm/200 kHz HUAWEI G620S-L03: LTE FDD Band 2: better than –102.7 dBm/1.4 MHz LTE FDD Band 4: better than –104.7 dBm/1.4 MHz LTE FDD Band 7: better than –98 dBm/5 MHz WCDMA Band 1 (WCDMA 2100): better than –106.7 dBm/3.84 MHz WCDMA Band 2 (WCDMA 1900): better than –104.7 dBm/3.84 MHz WCDMA Band 5 (WCDMA 850): better than –104.7 dBm/3.84 MHz WCDMA AWS: better than –106.7 dBm/3.84 MHz GSM /EGSM/DCS/PCS (GSM 850/900/1800/1900): better than –102 dBm/200 kHz FDD LTE: Cat.4 (single carrier) 150 Mbit/s DL, 50 Mbit/s UL UMTS: DC-HSPA+ Cat.24 42 Mbit/s DL, Cat.6 5.76 Mbit/s UL EDGE Class 12: 236.8 kbit/s (UL), 236.8 kbit/s (DL) Micro SIM card External interface Standard micro USB, microSD card slot, 3.5 mm headset External memory support microSD Card (up to 32 GB) Processor Qualcomm® MSM8916™, 1.2 GHz Quad-core CPU Memory ROM: 8 GB Network rate SIM card interface Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 3 HUAWEI G620S-L01/L02/L03 Smartphone FAQs Item Specifications RAM: 1 GB ROM User Available: 4 GB Illuminated capacitive soft keys with haptic feedback Physical power key Physical volume key GPS GPS/AGPS/GLANASS Temperature Operating temperature: 0oC–35oC Warehouse temperature: -40oC–+70oC Capability: 2000 mAh Device control: Battery 1 Basics NOTE Standby time and talking time depend on the user operation and network condition. WCDMA network: up to 360 hours standby time; up to 750 minutes talking time GSM network: up to 320 hours standby time; up to 750 minutes talking time FDD LTE network: up to 300 hours standby time Charging Time: about 3.5 hours from supplied charger Relative humidity Working: 5% –95% Camera Main camera:8 M AF Secondary camera:2 M FF Bluetooth 4.0 LE A2DP stereo Bluetooth BLE(Bluetooth Low Energy) WiFi 802.11b/g/n USB USB2.0 High Speed Radio FM Radio Power supply Input: 100–240V, 50/60 Hz, 0.2 A Output: 5 V, 1 A GCF, CE, FCC, BQB, Wi-Fi, WHQL, RoHS, REACH, WEEE, Google TA NFC (only for HUAWEI G620S-L01) Proximity sensor Light sensor Digital compass Accelerometer NFC Only supported by HUAWEI G620S-L01 Flash Support Status indicator Support Bluetooth Certification Sensor Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 4 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 1.2.2 Software Specifications Item Specifications Operating system Android™ 4.4 Input method Android keyboard, Swype Home screen HUAWEI EMUI 2.3 Browser Android Native Browser Voice codec WCDMA: AMR-NB GSM: FR/EFR/HR/AMR-NB SMS MMS Email POP3/IMAP/Exchange/SMTP Multi-media Codec format: Messaging Audio codec: MP3, MIDI, AMR-NB, AAC, AAC+, eAAC+, PCM Video codec: H.263, H.264, MPEG-4 Image codec: PNG, GIF (Static only), JPEG, BMP, WEBP, WBMP File format: Audio file format: *.mp3, *.mid, *.amr, *.3gp, *.mp4, *.m4a, *.aac, *.wav, *.ogg, *.flac, *.mkv Streaming media Video file format: *.3gp, *.mp4, *.webm, *.mkv Image file format: *.png, *.gif (Static only), *.jpg, *.bmp, *.webp, *.wbmp Codec format: Audio codec: AMR-NB, AAC, AAC+, eAAC+ Video codec: H.263, H.264, MPEG-4 File format: Software update USB function STK/USAT Issue 01 (2014-09-10) *.mp4, *.3gp HOTA online update Update using a microSD card Mass Storage USB Tethering Charging Support STK/USAT Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 5 HUAWEI G620S-L01/L02/L03 Smartphone FAQs Item Specifications Camera & Video resolution 8.0 MP: 1 Basics Photo: Up to 3264x2448 Video: Up to 1920x1080 (1080P) 2.0 MP: Photo: Up to 1600x1200 Video: Up to 1080x720 (720P) Capture File Format: *.jpg Recording File Format: *.mp4 Digital compass Support digital compass based on Android Shooting function Quick shooting, Panoramic shooting Transmission Wi-Fi Direct, Wi-Fi WPS Photo and video function Google mobile suite Availability of Google applications, services, and features may vary according to your country or carrier. Feature applications Google Mail Google Search & Search by voice Hangouts Google Maps Google News & Weather YouTube Play Store Backup, File manager, Swype, Weather, Contacts import 1.3 Selling Points LTE Cat4 150 Mbit/s Cortex-A53 1.2 GHz Quad-core CPU EMUI 2.3 + Android 4.4 8 MP AF + 2 MP FF Camera 5inches HD IPS 1.4 Your Phone at a Glance In any screen, you can: Issue 01 (2014-09-10) Touch to return to the previous screen or exit the application. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 6 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics Touch Touch and hold Press the Power key to turn on or off the screen. Press the Power and Volume Down keys at the same time to capture a screenshot. to return to the home screen. to display recently used applications or the shortcut menu. 1.5 Installation Huawei G620S-L01/L02/L03 phones support micro-SIM cards. To replace or purchase a micro-SIM card, contact your service provider. Huawei G620S-L01/L02/L03 phones support a single micro-SIM card and microSD cards. Install a phone as shown in Figure 1-1. After the installation, press and hold the Power key to power it on. Before replacing a microSD card, it is advisable to uninstall the microSD card by choosing Settings > Storage. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 7 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics Figure 1-1 Installing a micro-SIM card and a microSD card 1.6 Home Screen 1.6.1 How do I quickly add or delete a home screen? On the home screen, pinch your fingers together to display the thumbnails. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 8 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics Huawei G620S-L01/L02/L03 phones only support the 2D home screen. 1.6.2 Application List With Huawei Emotion UI, Huawei G620S-L01/L02/L03 phones have four idle screens by default. You can flick left or right to switch among them. You can create shortcuts for applications and widgets on the Home screen, and touch an icon to open its corresponding application or widget. After the phone starts up, four screens from top to bottom are as follows: Dock area (for placing installed application shortcuts) Widget area and shortcut icons on the home screen Application icons on the home screen Application icons on the home screen Home screen elements include application shortcuts and widgets. To create a folder, drag an application icon onto another shortcut icon position. A folder containing both applications is then created. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 9 HUAWEI G620S-L01/L02/L03 Smartphone FAQs Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 1 Basics 10 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 1.6.3 Editing the Application List on Home Screens Touch and hold a shortcut or widget to edit it. You can drag shortcuts and widgets to change their positions or to the trash bin icon to uninstall them. The key system applications cannot be uninstalled. 1.6.4 How do I add a shortcut to the home screen? Touch the menu key to display widgets. Touch and hold an icon and drag it to a blank area on the home screen. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 11 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 1.7 Contacts 1.7.1 Creating a Contact and Assigning a Photo to a Contact Creating a contact 1. Select Contacts, touch the micro-SIM card. Issue 01 (2014-09-10) , and choose to store the contact information in the phone or Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 12 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 2. Access the contact editing screen, enter the contact information, and return to the previous screen or finish creating the contact. Assigning a photo to a contact You cannot assign a photo to a contact saved on the micro-SIM card. Method: Access Contacts and touch a contact to display the contact details. On the contact details screen, touch the contact photo area. Then, take a photo or choose a photo from preset pictures or the gallery. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 13 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 1.7.2 How do I import contacts from and export contacts to a micro-SIM card? Export a contacts to a micro-SIM card 1. Choose Contacts > 2. Choose a contact you want to copy, touch EXPORT, and touch OK. Issue 01 (2014-09-10) > Import/Export > Export to SIM card. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 14 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics Importing contacts from a micro-SIM card 3. Choose Contacts > 4. Choose a contact you want to import to the phone, touch IMPORT, and touch Phone. Issue 01 (2014-09-10) > Import/Export > Export to SIM card. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 15 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 1.7.3 How many contacts does my phone support? At least 2000 contacts can be saved to your phone. The maximum number depends on the available memory. How many contacts can the micro-SIM card save depends on the micro-SIM card itself. 1.7.4 How do I set group contacts? Choose either of the following methods: Method 1: On the contact editing screen, touch Group name and select a group. You can also create a group by touching [Create new group]. Method 2: Access Contacts and Favorites, choose a group, and then touch Add members. Choose a contact to join the group and touch ADD. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 16 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 1.7.5 How do I manage (copy and back up) contacts? 1. Issue 01 (2014-09-10) Choose Contacts > > Settings > Copy contacts. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 17 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2. Issue 01 (2014-09-10) 1 Basics Choose to copy contacts from the phone or the micro-SIM card. Choose a contact to copy and touch COPY, determine to copy to the micro-SIM card or the phone, and touch OK. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 18 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 1.8 Text messaging 1.8.1 How do I edit an SMS message? On the New message screen, touch the text box to bring up the onscreen keyboard. The Swype input method is installed by default. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 19 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 1.8.2 How do I delete or lock an SMS message in a conversation? How do I delete multiple conversations simultaneously? Open a conversation thread with a contact, touch and hold a message, and choose Lock to lock the SMS message. To simultaneously delete multiple conversations, select the conversation you want to delete and touch Delete to delete the conversation. 1.8.3 How do I forward an SMS message, send a mass message to multiple recipients, or save an SMS message as a draft? How many recipients at most can I send an SMS message to at a time? Forwarding an SMS message: Open a conversation thread with a contact, touch a message you want to forward and choose Forward to forward the SMS message to a contact. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 20 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics Sending group SMS messages: Create an SMS message and touch . Access the contact adding screen, select contacts to add, and touch SELECT. The SMS message is sent to all selected contacts. Issue 01 (2014-09-10) Saving drafts: Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 21 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics Create an SMS message, add a contact and enter the text content, and touch . The SMS message is automatically saved as a draft, with Message saved as draft. displayed. 1.8.4 How many characters are allowed in an SMS message? The number of allowed characters varies based on different customized versions of actual products. 1.8.5 How many SMS messages can be saved in my phone? No limit is set to the total number of SMS messages or multimedia messages saved in a phone. The total number of SMS messages or multimedia messages that can be saved in a phone depends on the free space in the phone. 1.8.6 How do I set the SMS center number? Huawei G620S-L01/L02/L03 phones support editing the SMSC number. 1.9 Calls 1.9.1 How do I record a call? Where is the storage path? Huawei G620S-L01/L02/L03 phones do not support recording ongoing calls. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 22 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 1.9.2 What can I make a three-way calling, and how do I switch among calls? Huawei G620S-L01/L02/L03 phones support the three-way calling. Three-way calling is also called multi-way calling or conference calling. It is a new service based on the call waiting and keeping. You can simultaneously access a maximum of four parties. When you need to activate more than two parties, combine the current call into a conference call and then establish connections. To use this function, make sure that your micro-SIM card supports the three-party call service. Check with your service provider whether the call waiting and keeping function is enabled. 1.9.3 Does my phone support dual micro-SIM cards? Huawei G620S-L01/L02/L03 phones do not support dual micro-SIM cards. 1.10 Multimedia Messaging 1.10.1 How do I send a multimedia message? 1. Access Messaging and touch 2. Enter the recipient and edit a message. Issue 01 (2014-09-10) to write a message. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 23 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 3. Touch message). 4. Touch to add pictures, audio clips, or videos to the message (the message then changes to a multimedia message). Issue 01 (2014-09-10) and select Add subject (the message then changes to a multimedia Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 24 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 5. 1 Basics After editing the message, touch Send. 1.10.2 I failed to send or receive a multimedia message. What should I do? Your phone may fail to send or receive multimedia messages due to any of the following reasons: The network is busy, or the signal quality is poor. Reason: The network is busy or the signal quality is poor. Solution: Try again later. The message is denied by the network (the MMS center). Reason 1: The recipient number is invalid. Solution: Check whether the recipient number is correct and try again. Reason 2: The multimedia message exceeds the maximum size allowed by your service provider. Solution: Delete some content from the multimedia message to make sure that it is smaller than the maximum size, and try again. Does the mobile account have an outstanding amount? Reason: The funds in your phone service account have been used up. Solution: Try again after payment. Issue 01 (2014-09-10) Multimedia messages cannot be received if your phone's available storage space is insufficient. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 25 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics Reason: The storage space is insufficient. Solution: Ensure that you have at least 1 MB available memory by deleting unused files or applications. 1.10.3 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message? If an audio or video file exceeds the maximum size allowed, it cannot be attached to a message. If a picture is too large, it will be automatically compressed before being attached to a message. As a result, the resolution of the picture attached to the message decreases. 1.10.4 Where are my multimedia messages' attachments saved? By default, after you receive a multimedia message, the attachment is automatically saved to the /data folder, which is invisible to users. You can save the attachment to the /internal /Download folder in the phone storage or microSD card. 1.11 Music 1.11.1 How are my songs sorted? Artists: Sorts songs by artist. Albums: Sorts songs by album. All songs: Sorts all songs by name. Genres: Songs are sorted by genre. Playlists: Contains the playlists you have created. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 26 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 1.11.2 How do I create a playlist? 1. Go to Music and touch Playlists then Create new playlist. 2. Enter the playlist name and touch Save. 3. In the displayed dialog box, touch OK. Select the songs you want to add to the playlist, and touch ADD. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 27 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 1.11.3 What playing modes does my phone support? Play in order (by default): plays all audio clips in a playlist in sequence and stop playing after all the audio clips have been played. Shuffle: plays all audio clips in the playlist in a random order and stop playing after all the audio clips have been played. Repeat all songs: plays all audio clips in a playlist in sequence and repeat the playlist after all the audio clips have been played. Repeat current song: plays the current audio clip repeatedly. 1.11.4 How do I play songs in the background, quit Music, and view the lyrics when a song is playing? Play in background: Touch Music and play an audio clip. Touch the home or back key, and the song is playing in the background. Quit Music: On the music playing screen, touch box, touch OK. Play lyrics with songs: If the lyrics of a song are saved in the same folder as the song, the phone automatically displays the lyrics while the song is playing. On the music playing screen, flick to the right to display the lyrics. then Exit. In the displayed dialog 1.12 Camera 1.12.1 If my phone has no microSD card installed, can I take pictures or shoot videos? Yes. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 28 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 1.12.2 My phone cannot open some photos or videos. Why? 1. The phone does not support the file format. 2. The phone memory is insufficient. 3. The file has corrupted. 4. The file is copyright-protected (for example, a .dcf file). 5. The phone does not have sufficient resources. Close some third-party applications, and try again. 6. In rare cases, unknown errors may occur in the phone's operating system or applications. Restart the phone and try again. 1.12.3 Where are my photos and videos saved? Can I change the save location? Photos and videos captured by your phone are saved to the microSD card. If no microSD card is available, they will be saved to the phone storage. When the save location is the phone storage, you can touch File Manager > Internal > DCIM > Camera to find your photos and videos. When the save location is the microSD card, you can touch File Manager > SD card > DCIM > Camera to find your photos and videos. 1.12.4 How do I edit a photo or video? To edit a photo, touch the menu key. You will then be able to rotate (left or right), cut, or edit the photo. Videos cannot be edited. 1.12.5 Does my phone support HD videos? Yes. Your phone supports 1080p HD videos at 30 fps. 1.12.6 Can I turn off the shutter sound? Yes. 1.12.7 How do I switch between front and rear cameras? On the viewfinder, touch Issue 01 (2014-09-10) . Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 29 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 1.12.8 What video formats and resolutions does my phone support? The supported video format is MP4. The video size depends on the available space of your phone. 1.12.9 What picture formats and resolutions does my phone support? The supported picture format is JPG and resolution is up to 3264 x 2448 pixels (8 MP). 1.13 Streaming media 1.13.1 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing when the call ends? Your phone stops playing streaming media when you have an incoming call. If the call lasts for less than 3 minutes, the streaming media automatically resumes playing when the call ends. Otherwise, manual operations are required. 1.13.2 Why can't my phone play some streaming media? The file format is not supported. Your phone supports the following audiovisual encoding formats and file formats: Issue 01 (2014-09-10) − Video encoding: MPEG-4, H.263, and H.264 − Audio encoding: AAC and AMR-NB − File formats: 3GP and MP4 − Maximum encoding rate: 2 Mbit/s The network connection is unstable. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 30 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics Your phone is running out of storage space. 1.13.3 What may cause poor quality of online streaming media played on my phone? The source streaming media is of poor quality. The network connection is poor. Your phone's hardware may be faulty, for example, the display is damaged. To check this, play a local video for comparison. Your phone's available memory is insufficient. The CPU usage is high. Too many applications are running. 1.13.4 Will playing online streaming media take up my phone's storage space? No. When playing online streaming media, your phone uses its RAM rather than the storage space. 1.14 Bluetooth 1.14.1 What files can be transmitted using Bluetooth? Pictures, audio clips, videos, web pages, and contacts can be transmitted using Bluetooth. 1.14.2 How do I send data using Bluetooth? To share an audio clip, a picture, or a video, touch and hold the file in Music or Gallery, and touch Share then Bluetooth to send the file. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 31 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics Open your browser, access any website, and touch the menu key. From the displayed option menu, choose Share page. In the displayed dialog box, touch Bluetooth. To share contacts, go to Contacts and touch the menu key. Select the contacts you want to share, and touch SHARE then Bluetooth. 1.14.3 My phone cannot be discovered by other Bluetooth devices. Why? Bluetooth has been turned off on your phone. Go to Settings. Turn on Bluetooth. The Bluetooth is turned on, but your phone is not set to be visible to all devices. Go to Settings and touch Bluetooth. On the Bluetooth screen, touch your device name to set your device to be visible to all nearby Bluetooth devices. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 32 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 1.14.4 What is the Bluetooth working range? The working range is approximately 10 meters. 1.14.5 I cannot pair my phone with other Bluetooth devices. Why? Your phone supports various profiles, such as A2DP, AVRCP, HSP, HFP, HID, OPP, and PBAP. If the pairing device also supports these profiles but fails to be paired with, see the following solutions: Your phone cannot find other phones. Solution: Check that Bluetooth on the other phone is turned on and the phone is set to be visible. Your phone cannot find a Bluetooth headset. Solution: Check that the headset is set to be visible. For details about how to configure the headset, see the user guide of the headset. Your phone cannot send files to other phones. Solution: Check that the phone to be connected to can receive files and support the format of the file to be sent. 1.15 GPS navigation 1.15.1 What navigation applications does my phone come with? Google Maps. 1.15.2 What can I do if the navigation application experiences data loss? What should I do if the authorization file or activation code is lost? If the navigation software data is lost, connect your phone to a Wi-Fi network to download the map data again. If the authorization file is lost, the navigation software will automatically download the authorization file at the startup when your phone is connected to a Wi-Fi network. 1.15.3 What can I do if the navigation application on my phone cannot receive signals from GPS satellites? Ensure that the GPS is turned on. If you are using the phone indoors, bring the phone to an outdoor area. If you are using the phone outdoors, make sure you are not in a built-up area because high buildings block the satellite signals. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 33 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 1.16 Does my phone support FM radio? If yes, how do I save manually found stations? Yes, your phone supports FM radio. The channel whose frequency is manually entered will not be automatically saved. In addition, the previous or next channel that you switch to will not be automatically saved. you can touch a star at the bottom of the screen to add the station to your favorites list and the channel will be automatically saved to the channel list. 1.17 Can I download themes to my phone? Does my phone support live wallpapers? No themes can be installed to your phone, but your phone supports live wallpapers. To select a live wallpaper, touch and hold the home screen. From the displayed dialog box, touch Wallpapers. On the Wallpaper screen, touch Home screen wallpaper then Live Wallpapers. From the displayed screen, select a wallpaper. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 34 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 1.18 Does my phone support video calls or video chats? Your phone does not support video calls. The phone comes with a front camera, and you can install third-party applications for video chats. 1.19 Can I take a screenshot? If yes, how? Yes. When the screen is not locked, press the power and volume down buttons at the same time for at least 2s to take a screenshot. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 35 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 1 Basics 1.20 Does my phone support flash playback? If not, can I install a third-party flash player for flash playback? Your phone is not preinstalled with any flash players. The downloaded third-party flash players cannot be used for flash playback, because Adobe did not release any plug-ins for Android 4.4 and old plug-ins are not available on the Android 4.4 operating system. 1.21 What line order does the headset use? The provided headset adopts the American line order, which is the mainstream line order in the industry. The provided headset comes with a hook key. Press this key to answer or reject call or pause or resume the music playback. It cannot be used to adjust the volume. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 36 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2 Common settings 2.1 Email 2.1.1 How do I configure email settings? Adding an email account Touch Settings > All > Add account. Select Email to add an Email account and Corporate to add an Exchange account. To manually set up an email account: 1. Issue 01 (2014-09-10) On the account setting screen, enter your email account and password. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 37 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2. Touch Manual setup to display the following screen. 3. Touch POP3 to display the following screen. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 2 Common settings 38 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 4. Configure the POP3 settings and touch Next. 5. Configure the email receiving settings and touch Next. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 2 Common settings 39 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 6. Set the account name and your name and touch Next. 7. Touch Settings > Email. After login, the following interface is displayed. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 40 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings You can automatically set up your email account for certain email service providers only when the email settings have been preconfigured on your phone. To automatically set up an email account: 1. On the account setting screen, enter your email account and password. 2. Touch Next. After your phone verifies incoming server settings, set Inbox checking frequency. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 41 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 3. Touch Next. 4. Set the account name and your name and touch Next. You will then access the inbox of the email account. For details about email account settings, contact your email service provider. Sending an email On the Inbox screen, touch Issue 01 (2014-09-10) , enter the recipient, subject, email content, and touch Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. . 42 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings Viewing and deleting an email On the Inbox screen, touch an email to read it, and touch to delete it. Removing an email account On the Inbox screen, touch the menu key. From the displayed option menu, choose Settings. Touch the email account you want to remove. From the displayed screen, touch Remove account. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 43 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.1.2 Can I view emails when no Internet connection is available on my phone? Yes if the emails have been downloaded to your phone. 2.1.3 How do I synchronize contacts and calendar events? To synchronize contacts, you have log in to at least one Exchange account. On the NEW ACCOUNT screen, touch . Obtain the email box server's configuration from your email service provider's website, configure the settings, and log in to your Exchange account. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 44 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings If the contact synchronization fails, check that your phone's data service is turned on and that the account server supports contact synchronization. 2.2 Wi-Fi Setting 2.2.1 How do I connect my phone to a Wi-Fi network? On the home screen, touch Settings. Under WIRELESS & NETWORKS, turn on Wi-Fi. Issue 01 (2014-09-10) If the Wi-Fi is disabled, drag the slide to the right to enable the Wi-Fi. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 45 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings If the Wi-Fi is enabled, your phone can automatically detect surrounding hotspots. Select a hotspot found by your phone, input the password in the dialog box, and touch Connect. You can access the Internet after the connection is successful. 2.2.2 What Wi-Fi protocols does my phone support? Your phone supports 802.11 b/g/n. 2.2.3 I cannot open web pages sometimes over a Wi-Fi connection. Why? Possible causes are as follows: The x digital subscriber line (xDSL) connection failed. If the hotspot (such as a wireless router) to which your phone connects accesses the Internet through xDSL and the xDSL connection fails, the Internet connection is unavailable. Check the xDSL connection and try again. A domain name service (DNS) problem occurred. For example, if you cannot open web pages but can log in to QQ, the DNS is not working properly. In this case, check whether the DNS can be configured. The Wi-Fi hotspot is working in the access restricted state. If the Internet connection of the hotspot is restricted, your phone cannot be used to browse web pages. 2.2.4 I have turned on Wi-Fi on my phone, but it cannot detect signals from Wi-Fi hotspots. What can I do? I have turned on Wi-Fi on my phone, but it cannot detect signals from Wi-Fi hotspots while other phones can detect Wi-Fi signals. What can I do? Verify that the Wi-Fi hotspot's service set identifier (SSID) is not hidden. Restart the Wi-Fi function on your phone. Restart your phone. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 46 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet? When a Wi-Fi connection is set up, the Wi-Fi connection is used with precedence over the mobile data connection. If is displayed on the upper right corner of your phone, you are using a Wi-Fi connection to access the Internet. 2.2.6 I cannot connect to a Wi-Fi hotspot. Why? The password you entered is incorrect. Note that the password is case-sensitive. The Wi-Fi reception is poor. 2.2.7 My phone's Wi-Fi connection automatically disconnects after the screen times out. What can I do? Change the Wi-Fi sleep policy as follows: On the home screen, touch Settings. Under WIRELESS & NETWORKS, touch Wi-Fi. On the displayed Wi-Fi screen, touch . From the displayed option menu, choose Advanced. Set Keep Wi-Fi on during sleep to Always. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 47 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings By default, Always is selected for Keep WLAN on during sleep. If the settings are modified, your phone disconnects from the Wi-Fi network when its screen turns off. Three options of Keep WLAN on during sleep are described as follows: Always: Never disconnect a Wi-Fi connection. Only when plugged in: Never disconnect a Wi-Fi connection when the phone is charging. If the phone is not charging, it disconnects a Wi-Fi connection when it has been idle for 15 minutes. Never (increase data usage): Disconnect a Wi-Fi connection when the phone has been idle for 15 minutes. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 48 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.3 Can I use my phone as a mobile Wi-Fi hotspot and access the Internet from another device using my phone's data connection? Yes. You can use your phone as a portable Wi-Fi hotspot and share your phone's mobile data connection with another device. Then you can access the Internet from the device. Go to Settings. Under WIRELESS & NETWORKS, touch More… > Tethering & portable hotspot > Portable Wi-Fi hotspot. After the device finds your mobile phone using Wi-Fi, you can access the Internet from the device using your mobile phone's data connection. You can also set the hotspot name and security parameters by touching Configure Wi-Fi hotspot. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 49 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.4 How do I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet? Go to Settings. Under WIRELESS & NETWORKS, touch Wi-Fi. On the Wi-Fi screen, touch the desired hotspot. In the displayed dialog box, select Static for IP settings. Enter the IP address (mostly 192.168.1.***), gateway address (mostly 192.168.1.1), and domain name (DNS address). Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 50 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings When your phone uses DHCP to access the Internet through Wi-Fi, it must wait for the router to assign it a dynamic IP address, which takes time. By specifying a static IP address for your phone, this issue is solved. 2.5 How do I set my phone to work as a modem and provide Internet access for computers? 1. On the home screen, touch Settings. 2. Under WIRELESS & NETWORKS, touch More…. On the displayed screen, touch Tethering & portable hotspot. 3. Select USB tethering. 4. On a computer, install a USB driver. Right-click My Computer and choose Manage. Your phone is displayed as a network adapter. When using USB tethering, your phone's mobile data connection must be turned on. Otherwise, the phone cannot provide Internet access for computers. If your computer provides a wireless network adapter, you can turn on Portable Wi-Fi hotspot under Settings > WIRELESS & NETWORKS > More > Tethering & portable hotspot. Then the computer can connect to your phone over Wi-Fi to access the Internet. Currently, this function is available to computers running Windows. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 51 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.6 Tone Settings 2.6.1 How do I set the phone ringtone? Go to Settings. Touch Sound then Phone ringtone. From the displayed screen, select a ringtone and touch APPLY. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 52 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.6.2 How do I turn on or off vibration for incoming calls and messages? Choose Settings > Sound > Vibrate when ringing. Ensure that Sound is enabled. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 53 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.6.3 How do I set a custom audio file as the ringtone or notification tone? Touch File Manager. Touch and hold a desired audio file and touch Set as > Phone ringtone or Notification ringtone. If the audio file you selected is saved on the microSD card, the ringtone is changed to the default one after you remove the microSD card. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 54 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.6.4 How do I set the ringtone for a contact group? The phone does not support this function. 2.6.5 How do I disable touch sounds? Choose Settings > Sound > Touch sounds to enable or disable Touch sounds. Ensure that Touch sounds is enabled. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 55 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.7 Language and Keyboard 2.7.1 What languages does my phone support? How do I change the phone language? On the home screen, choose Settings > Language & input > Language. Then select a language in the language list. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 56 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.7.2 I installed a new text input method but cannot use it. Why? On the home screen, choose Settings > Language & input. Select the installed input method, touch Default, and select a language from the language list. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 57 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.7.3 How do I change the system font size? On the home screen, choose Settings > Display > Font size. Select a font size. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 58 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.7.4 What text input methods does my phone support? Currently, the phone supports Google keyboard, Google voice input method, and Huawei Swype input method. 2.7.5 Does my phone support the stroke input method? Yes. You can set the input mode in the language settings. The following uses Huawei Swype input method as an example to describe how to enable the stroke input. Choose Settings > Language & input > Swype for Huawei > Languages and then touch and Stroke. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 59 HUAWEI G620S-L01/L02/L03 Smartphone FAQs Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 2 Common settings 60 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.7.6 How do I turn off the key press sound? In the input method settings, you can turn on or turn off the key press sound. The following uses Huawei Swype input method as an example to describe how to turn off the key press sound. Choose Settings > Language & input > Swype for Huawei > Settings and disable Vibrate on keypress. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 61 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.8 Internet access 2.8.1 How do I clear my browser's cache and browsing history? Open your browser. Touch . From the displayed option menu, choose Settings. Touch Privacy & security then Clear cache or Clear history to clear the cache or web browsing history. 2.8.2 How do I view a web page in full screen or save a web page to bookmarks? To view a web page in full screen, touch Settings. Touch Labs > Full screen. . From the displayed option menu, choose To save a web page to bookmarks, touch . From the displayed option menu, choose Save to bookmarks. On the displayed screen, set parameters and touch OK. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 62 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.8.3 Can I log in to my email account using the browser on my phone? Yes. Open the browser and enter the email account website in the address box. 2.8.4 Can I log in to my online banking account from my phone? Yes. It is recommended that you install the online bank client on your phone Logging in to your online bank account using the browser on your phone may fail as some banks' login plug-in can only run in Internet Explorer. 2.8.5 How do I save an image from a web page? Touch and hold the image and choose Save image from the displayed option menu. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 63 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.8.6 How do I set my browser's home page? Open the browser. Touch General > Set homepage. Issue 01 (2014-09-10) . From the displayed option menu, choose Settings. Touch Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 64 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.8.7 How do I save a web page for offline reading? Open a web page. Touch reading. . From the displayed option menu, choose Save for offline 2.8.8 How do I configure network settings? Insert a SIM card into your phone. The phone automatically configures APN settings. To view the APN settings, go to Settings. Touch Mobile networks > Access Point Names (APN). Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 65 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings To restore APN settings, touch menu, choose Reset to default. on the APN settings screen. From the displayed option 2.8.9 How do I enable or disable the data service? To disable the data service, go to Settings and touch Mobile networks > Data enabled. To enable the data service, drag the status bar downward: In the toolbox of the notification panel, touch icon changes to to turn on the data service. The when the data service is turned on. 2.8.10 How do I view my phone's data service status or turn off the data service? Drag the notification bar downward: indicates that the data service is turned on. To turn off the data service, touch this icon. indicates that the data service is turned off. To turn on the data service, touch this icon. Issue 01 (2014-09-10) indicates that the data service is turned off. indicates that the data service is turned on. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 66 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.8.11 Can I use my phone to access the Internet during a call? Yes if your phone is connected to a 3G network, but no if your phone is connected to a 2G network. 2.8.12 What restrictions are on the data service (for example, the CDMA dual-card phone cannot connect to a GSM network)? Your phone supports GSM, WCDMA, and FDD LTD networks, but does not support the CDMA2000 data service. 2.8.13 What does a VPN do? How do I set VPN parameters? A virtual private network (VPN) extends a private network across a public network. It is used as a private network to connect medium and large enterprises or groups. Go to Settings. Under WIRELESS & NETWORKS, touch More. On the displayed screen, touch VPN. You must set a lock screen PIN or password before you can use the VPN function. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 67 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings On the VPN screen, touch Add VPN network to enter the name of the new VPN network and the server address. Touch OK. 2.9 Screen lock 2.9.1 How do I enable a screen lock that must be unlocked using a PIN? 1. Issue 01 (2014-09-10) Go to Settings and touch Security > Screen lock. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 68 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2. 2 Common settings Select a method to lock the screen. When you power on the phone or press the power button to turn on or turn off the screen, unlock the screen. 2.9.2 How do I use the Face Unlock function? Choose Face unlock during enabling a screen lock. 2.9.3 How do I enable a screen lock that must be unlocked using a pattern? 1. Issue 01 (2014-09-10) Go to Settings and touch Security > Screen lock > Pattern. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 69 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2. On the Choose your pattern screen, swipe your finger across the screen to connect four or more dots together in a pattern and touch Continue. 3. Draw the pattern again and touch Confirm. 4. When you power on the phone or press the power button to turn on the screen, the following unlock screen is displayed. Draw your pattern to unlock the screen. 2.9.4 How many times can I try the screen unlock pattern before my phone becomes permanently locked? Can I unlock the phone by sending an email from my Gmail? Your phone will not be permanently locked even if you incorrectly draw the unlock pattern for several consecutive times. However, your phone will postpone your next attempt time. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 70 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings You can also enter the backup PIN to unlock the screen. If you forget your unlock pattern and backup PIN, please send your phone to the local customer service center. Your phone cannot be unlocked using an email from Gmail. 2.9.5 How do I lock and unlock the screen? To lock the screen, press the power button. To unlock the screen, press the power button to turn on the screen and perform the unlock method, such as entering the PIN or drawing the unlock pattern. 2.10 Alarm 2.10.1 How do I add and remove an alarm? 1. Touch Clock. 2. Access the alarm screen. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 71 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 3. Touch 2 Common settings . Then perform the following: − Touch Alarm to set the time of an alarm. − To set the alarm to repeat on certain days, select the desired intervals under Repeat. − To set a ringtone for the alarm, touch Ringtone and select the desired ringtone. − To set your phone to vibrate when the alarm goes off, turn on Vibrate. − To name the alarm, enter a name in Label. − Touch Done. On the alarm screen, you can find the list of all alarms. Remove the tick before an alarm to turn off the alarm. To delete an alarm, touch and hold it and select Delete alarm from the displayed option menu. 2.10.2 Will the alarms go off when my phone is powered off? Yes. Enabled alarms will go off when your phone is powered off. 2.11 Applications 2.11.1 What application formats does my phone support? Is JAVA supported? All .apk applications developed using Android can be installed. However, your phone does not support applications developed using JAVA. 2.11.2 How do I download third-party applications? You can log in the preconfigured client (for example, Play Store) to download third-party applications. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 72 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.11.3 Can I change the default installation location for applications? No. 2.11.4 How do I install, manage, and uninstall applications? Go to Settings and touch Security > Unknown sources. Download applications from Play Store and install them. Go to File Manager to find existing applications to touch and install them. 2.11.5 Why cannot I install an application? There are defects in the .apk application. The application is installed already. The storage space is insufficient. 2.11.6 Which software is preconfigured in my phone? Which software is provided by the carrier? Which software does my phone come with? Which software can be uninstalled? Go to Settings. Choose All > Manage apps to view all preconfigured software. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 73 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings Applications provided by the carrier can be uninstalled. 2.12 Task manager 2.12.1 What applications can be managed? You can manage downloaded, running, or all applications. 2.12.2 How do I access the application management screen? Touch and hold Issue 01 (2014-09-10) on any screen to access the application management screen. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 74 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.12.3 What does the application management screen look like? Running applications are displayed in the center of the screen. A key to close the application is displayed at the bottom of the screen. 2.12.4 What can I do on the application management screen? To view all running applications, scroll through the list. To close an application, drag it leftward or rightward. Touch an icon to open the application. Touch to close a running application. 2.13 Weather Lock Issue 01 (2014-09-10) Touch the weather clock area on the home screen to set the weather clock area. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 75 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings On the home screen, choose Tools > Weather to set display mode and manage cities. 2.14 Developer options Go to Settings and choose About phone. Quickly touch Build number for three consecutive times to access the developer options page. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 76 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 1. USB debugging: Enable USB debug mode that allows the operator to use the adb command to debug the phone. 2. Stay awake: Allow the phone not to turn off the screen while charging if the phone is not locked. 3. Allow mock locations: Allow the phone to use mock locations. 4. Desktop backup password: Set the backup password. 5. Pointer location: Display the information about the currently touched item. 6. Show touches: Show visual feedback for touches. 7. Show CPU usage: Show current CPU usage. 8. Force GPU rendering: Use 2D hardware acceleration in applications. 9. Window animation scale: Control the animation scale. 10. Background process limit: Limit the number of background processes. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 77 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 11. Show all ANRs: Show the App Not Responding dialog box for background applications. 2.15 Can I synchronize my phone's date and time with the network? Yes. Go to Settings and touch Date & time. Select Automatic date & time and Automatic time zone. 2.16 Can I use my phone as a USB flash drive? Yes. You can connect your phone to a computer using a USB cable to the available storage space of the microSD card, but not the phone's internal storage. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 78 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings Media device (MTP): MTP stands for Media Transfer Protocol. In this mode, you can synchronize media files between your phone and the computer that support MTP. USB flash drive: You can use USB flash drive open the SD card through a computer to manage pictures, songs, messages, contacts, and applications on your phone. When your phone is connected to a Mac in MTP mode, you can manage files on your phone, but the dial-up connection function on the Mac is unavailable. 2.17 How do I free up the internal storage? Delete unwanted files as follows: Touch File Manager. On the displayed screen, touch and hold the file or folder you want to delete and choose Delete from the displayed option menu. 2.18 How do I adjust the screen brightness? Go to Settings and touch All > Display > Brightness. Select Automatic brightness or drag the slider to adjust the screen brightness. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 79 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.19 Does my phone support any power-saving functions for key backlight? No. 2.20 How do I turn on or off airplane mode? Method 1: Go to Settings, and touch Airplane mode to turn it on or off. Method 2: Press and hold the power button. Turn on or off Airplane mode on the displayed option menu. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 80 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings When airplane mode is on, your wireless connections will be unavailable. 2.21 How do I restore my phone to its default settings? 1. Go to Settings and touch All > Backup & reset > Factory data reset. 2. Touch Reset phone to restore your phone to its factory settings. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 81 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.22 How do I enter and exit safe mode? When your phone is powering on, after the Ascend animation ends, touch and hold the volume down key until Save mode is displayed in the lower left corner. To exit safe mode, restart your phone. 2.23 Does my phone support HDMI? No. 2.24 Does my phone support TV-out? No. 2.25 Does my phone support OTG? No. 2.26 Can I use power adapters other than the included one to charge my phone? Only Huawei chargers can be used to charge your phone. Your phone has a charging protection circuit. However, it is recommended that you use the power adapter provided with your phone, because non-standard power adapters may generate excessive current that shortens your battery's life span or lower current that prolongs the charging time. 2.27 What are the special features of my phone? LTE Cat4 150 Mbps Cortex-A53 1.2 GHz Quad-core CPU EMUI2.3 + Android 4.4 8 MP AF + 2 MP FF camera 5-inch HD IPS Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 82 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.28 How do I operate the screen if the Talkback mode is enabled? 2.28.1 Talkback mode Talkback is an application designed for the blind and visually impaired to better use the mobile phone. In Talkback mode, the original touch operation is broken down into two steps: Touch an item on the screen. Your phone will notify what you have selected through voice. If what you hear is what you want to select, double-touch any position on the screen to enter what you selected. 2.28.2 How do I enable the Talkback mode? 1. Set the phone language as English. 2. Go to Settings and choose All >Accessibility> Talkback to enable the Talkback mode. 3. On the displayed dialog box, touch OK. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 83 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.28.3 How do I turn pages in Talkback mode? Use two fingers to touch and slide the screen. 2.28.4 How do I disable the Talkback mode? 1. Find Settings by touching an icon on the screen and determining whether what you hear from your phone is what you touched. 2. Double-touch the screen to go to Settings. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 84 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 3. Select All and scroll down to Accessibility. Double touch the screen. 4. Find Talkback according to the voice notification and double touch the screen. 5. Find the Talkback switch and then double touch the screen. 6. On the Stop Talkback dialog box, touch OK to disable the Talkback mode. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 85 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.28.5 How do I unlock the screen in Talkback mode? Method 1: Use both fingers to touch the screen unlock area and slide together. When you hear "Device unlock", you unlock the screen successfully. Method 2: Touch the lock icon. If what you hear is what you touched, double touch the screen. Keep your fingers on the screen. When the Camera/SMS/phone/unlock icon is displayed, slide to any direction to unlock the screen. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 86 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 2 Common settings 2.28.6 How do I use the Status bar? Use both fingers to drag down the Status bar. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 87 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 3 Others 3 Others 3.1 How do I save battery power? When you are not using the phone, press the power key to turn off the screen. Set the screen timeout period to a small value under Settings > Display > Sleep. Lower the screen brightness under Settings > Display > Brightness. Turn off Wi-Fi and Bluetooth when you do not need to use them under Settings > WIRELESS & NETWORKS > Wi-Fi or Bluetooth. Choose Settings > Email and select existing accounts to disable the synchronization with accounts. Disable the data service by clearing Data enabled under Settings > Mobile networks. Turn off GPS by clearing Access my location under Settings > Location access. 3.2 How do I reduce my mobile data usage? Disable the data service when you do not need it. Disable the data service if your phone is connected to a Wi-Fi network. Access Wireless Access Protocol (WAP) sites instead of World Wide Web (WWW) websites. Disable the data service by clearing Data enabled under Settings > Mobile networks. Turn off data synchronization in the background: Go to Settings and touch Email. Select an account and disable the synchronization with the account. 3.3 My phone runs slow. Close background applications: Go to Settings and touch Manage apps > Running. Select the application you want to close, and touch Stop. Uninstall unwanted applications to increase your phone's available storage. When available storage is insufficient, the phone runs slowly. If the CPU usage is high and multiple background processes are running, restart the phone to close unwanted processes and applications. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 88 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 3 Others 3.4 My customized wallpaper automatically stretches. No. You can install a third-party application to disable the stretch. 3.5 How do I enter recovery mode to restore my phone to its factory settings? When an update package is available on your microSD card or the download for an online update is complete, with the phone off, press and hold the power and volume down buttons to enter recovery mode. In recovery mode, you can press the volume buttons to select the desired option. To restore your phone to its default settings, go to Settings and touch Backup & reset > Factory data reset > Reset phone. 3.6 Can I scan a QR code using my phone? Yes, but you need to download a QR code application first. 3.7 Does my phone support 3D acceleration? Yes. When 3D acceleration is enabled, game graphics are more fluent but more memory is used. If you run many other applications while playing games, your phone may run slow. 3.8 How do I know whether my phone has been rooted? Connect your phone to a computer. On the computer, run adb shell. If $ is displayed, the phone has not been rooted. If # is displayed, the phone has been rooted. 3.9 Can I use my phone for recording? Yes. Your phone comes with the recorder function. 3.10 Does my phone come with a protective film? It varies depending on specific versions. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 89 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 3 Others 3.11 Does my phone support mobile TV? No. 3.12 Can I view and edit Word, Excel, PPT, and PDF files on my phone? No. 3.13 How are the phone ROM and RAM allocated? Default Partition Settings of the Flash Memory (ROM) (ROM is equivalent to the hard disk of a computer) 8 GB Partition Approximate Size Description Query Method Boot data and OS backup partition 1 GB This partition stores the boot data OS backup data. Cannot be queried. Partition for OTA upgrades 256 MB This partition is reserved for OTA upgrades and is used to store upgrade and patch files pushed by the device provider and the operator. Cannot be queried. System partition 1.7 GB This partition is used for the Android OS. Cannot be queried. Partition for virtual SD cards 4 GB (shared with data) The Google Android operating system requires that functions including photo taking, Bluetooth transfer, and PC file backup must work on an SD card. The partition for a virtual SD card enables users to perform these functions even without inserting an SD card. Therefore, users can use all the functions provided by the Google Android operating system without an SD card. Can be queried under Settings > Storage > User capacity. Partition for data 4 GB (shared with virtual SD cards) The data partition is used to restore the data that is required by the running operating system or applications. This partition also stores application files for applications installed by users. Can be queried using a third-party application. Issue 01 (2014-09-10) The data in this partition is used when you restore the phone to its factory settings. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 90 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 3 Others Default Partition Settings of the Flash Memory (ROM) (ROM is equivalent to the hard disk of a computer) 8 GB Partition Approximate Size Description Query Method Partition for other storage 1 GB This partition provides storage for the file partition table and the default firmware of eMMC. Cannot be queried. Total 8 GB All the preceding partition sizes are for your reference only. The size of each partition varies depending on specific versions. Partition Settings of the Memory (RAM) (RAM is equivalent to the memory of a computer) Partition Approximate Size Description Query Method Partition for the bottom layer 84 MB This partition shows the cache and bottom-layer wireless protocol stacks. Cannot queried. Partition for OS and the user 916 MB This partition is used by the Android operating system and applications. Can be queried using a third-party application. However, the query result may vary because different applications employ different calculation methods. Total 1 GB be All the preceding partition sizes are for your reference only. The size of each partition varies depending on specific versions. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 91 HUAWEI G620S-L01/L02/L03 Smartphone FAQs 3 Others 3.14 How do I check the available space in the internal storage and microSD card? Go to Settings and touch Storage. Under INTERNAL STORAGE, you can check the total and available space in the internal storage. Under SD CARD, you can check the total and available space in your microSD card. Your phone comes with an internal storage media whose storage capacity depends on the chip product specifications while the storage capacity of the SD card depends the SD card your phone uses. Issue 01 (2014-09-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. 92