GP webpay - system administration
Transkript
GP webpay - system administration
GP webpay - system administration Version: 1.0 Global Payments Europe, s.r.o. Created 14.8.2015 Last update 14.12.2015 GP webpay - system administration. Role: Merchant Author Dimitrij Holovka Manager Approved by Version 1.0 Confidentiality Confidential Document history: Version 1.0 Date 11.26.2015 Author D. Holovka Comments Initial document version Table of contents 1. Formula clause ........................................................................................................................ 3 2. Introduction .............................................................................................................................. 4 3. Logging in to the GP webpay application ................................................................................. 4 4. Main menu for the Merchant role ............................................................................................. 5 4.1 Administration ................................................................................................................... 6 4.1.1 Password change ...................................................................................................... 6 4.1.2 Downloads ................................................................................................................. 7 4.1.3 Users ......................................................................................................................... 8 4.2 Processing orders ............................................................................................................. 8 4.2.1 Orders ....................................................................................................................... 8 4.2.2 Deposit orders ......................................................................................................... 13 4.2.3 Deleting pending ...................................................................................................... 14 4.3 Batches........................................................................................................................... 16 4.3.1 Search batches ........................................................................................................ 16 4.3.2 Batch closure ........................................................................................................... 18 4.4 Log off ............................................................................................................................ 18 5. Error statuses ........................................................................................................................ 19 6. Annexes................................................................................................................................. 21 6.1 Order status .................................................................................................................... 21 6.2 Supported requests ........................................................................................................ 22 6.3 Return codes .................................................................................................................. 23 6.3.1 PRCODE - primary return code ............................................................................... 23 6.3.2 SRCODE - secondary return code ........................................................................... 24 Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 2 / 25 GP webpay - system administration. Role: Merchant 1. Formula clause This document including any possible annexes and links is intended solely for the needs of an eshop service provider (hereinafter referred to as “Customer”). Information included in this document (hereinafter referred to as "Information") are subject to intellectual property and copyright protection of the Global Payments Europe, s.r.o. (hereinafter referred to as "GPE") and are of a commercially confidential nature in accordance with the provisions of the section 504 of the Act No. 89/2012 Coll., Civil Code. The Customer is aware of the legal obligations in relation to the handling of Information. Information or any part thereof may not be provided or in any way made available to third parties without the prior written consent of the GPE. At the same time, Information may not be used by the Customer for purposes other than for the purpose for which it serves. To avoid any doubts, without the prior written consent of the GPE, Information or any part thereof may be provided or in any way made available neither to companies providing payment processing services on the Internet. The GPE to the extent permitted by applicable law retains all rights to this document and Information contained therein. Any reproduction, use, exposure, or other publication, or dissemination of Information or its part by methods known and as yet undiscovered without the prior written consent of the GPE is strictly prohibited. The GPE is not in any way responsible for any errors or omissions in Information. GPE reserves the right, without giving any reason, to amend or repeal any Information Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 3 / 25 GP webpay - system administration. Role: Merchant 2. Introduction This document is designed for merchants, who will accept payments in their e-shops carried out by payment cards issued by VISA, MasterCard, Diners Club, and AMEX associations using the Internet-based payment gateway GP webpay. GP webpay supports fully the 3-D Secure standard and provides merchants with the possibility to integrate the functionality of a standard web interface by means of Web Services (WS). The application can be accessed via URL address: https://3dsecure.gpwebpay.com/gui Note: All screenshots used in the following text were copied from the GPE, s.r.o, testing environment and therefore their content does not have to fully correspond with the content of screens in real operation of the application. 3. Logging in to the GP webpay application After opening of the URL address, a screen for logging in to the GP webpay application is displayed automatically. Access is permitted only after the username and password is entered. Pic.1: Login screen Based on the data entered, the application makes the concrete user environment accessible. The merchant receives a password for the first login to the system from the GP webpay system administrator in GPE together with the signed contract. After successful login with this password, the GP webpay displays automatically a screen for the password change. The merchant enters there his/her new password, which will be used for his/her Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 4 / 25 GP webpay - system administration. Role: Merchant loging into the system in the future. It is in his/her own interest to use a password that is as “complicated” as possible, to make it uneasy for unauthorized persons to deduce it. The password should never be a simple repeating of the merchant´s username. Whole words, or sequences of keys located next to each other on the keyboard, or sequences of numbers going one after another, etc., are not suitable for this purpose as well. This manual describes all the possibilities that are offered by the application for the role defined on the side of the application user for the role of Merchant. The main task of a user in the Merchant role (i.e. merchant’s administrator) is to process orders, i.e. to search for orders in accordance with the given conditions, to pay for orders, to search for batches, to close batches, or to delete incomplete orders. 4. Main menu for the Merchant role After the user is loged successfully into the system, the introductory screen with the main menu of the GP webpay application is displayed. In heading of this screen – as well as of all the other screens – besides the application logo, there is displayed the title of the society and username of the loged user. Content of the menu (i.e. concrete user environment of the application) corresponds with the role assigned to the loged user. A language for further communication with the system can be selected by click on a relevant flag in the right corner of the screen heading. Pic.2: Successful login, Merchant role Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 5 / 25 GP webpay - system administration. Role: Merchant Menu designed for a user with the Merchant role: Administration: Account setting Change password; Downloads – possibility to download documentation, support applications, certificates, logs, and examples Users – possibility to accommodate users’ accounts registered for your company; Orders processing: Search order – a possibility to find orders on the basis of identification of a merchant or an order, according to order status, date of payment, or currency and amount. Display of a summary of the orders found, possibility to display a detail of the selected order, including offer of possible (allowed) transactions; Deposit orders – display of all as yet unpaid orders (successfully authorized), a possibility to display a detail of a selected order, including offer of possible transactions. Deposit of the selected order, or of a group of orders; Deleting unsettled orders – display of the summary of uncompleted orders, a possibility to display detailed data of the selected order. Deletion of selected orders (individual, or all of them); Search batches – a possibility to find merchant´s batches on the basis of the batch´s identification, according to the batch´s status, opening or closing date of the batch. Display of summary of the searched out orders with a possibility to display selected batches. Display of summary of orders included in the batch, a possibility to display a detail of the order with an offer of other possible transactions. A possibility to close the opened batch; Closing batches – a possibility to close the currently opened batch and thereby enable further operations with the order. Logout – logout of the current user from GUI. 4.1 Administration Primary actions for setting up access rights, documentation download. 4.1.1 Password change Clicking on Password change in the “Administration” menu opens the Password change screen. After entering the old and new password, confirmation of the new password is requested. Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 6 / 25 GP webpay - system administration. Role: Merchant Following the data sending, if the password change has been successful, information about the carried out change is displayed. The user is invited to change the password automatically after the first login. The choice “Change password” is a part of the menu designed for a user loged into the application by a name and a password. The period of validity of the password is set by the system administrator in GPE, s.r.o. Pic.3: Change password 4.1.2 Downloads In this section, there are all necessary resources for successful implementation and using of the GP webpay payment gateway. Documentation both in Czech and in English Logos of GP webpay and card associations Examples in PHP, Java, and .Net Applications for private key generating, keystore formats converter Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 7 / 25 GP webpay - system administration. Role: Merchant Pic.4: Downloads 4.1.3 Users This choice displays overview of your company’s users. It enables changing of assigned roles, password change, adding new users. 4.2 Processing orders 4.2.1 Orders The choice enables searching orders and their administration. The Search order screen is displayed. It is important to set up the filter correctly. If the chosen criteria are too general, timeout can appear and the application displays an error. Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 8 / 25 GP webpay - system administration. Role: Merchant Pic.5: Searching for orders – filter Options of the setting of the Merchant filter Merchant: the merchant´s name, the local offer is available; Bank: if you have more merchants at various banks, criteria limiting banks can be set; Order number: the order number in the GP webpay application – ORDERNUMBER field; Merchant order: the order number in the merchant’s system – MERORDERNUM field; Time created from – to: creation date of the order, max. 35 days; Amount from - to: amount range; Currency: offer of enabled currencies; Associations: selecting orders according to a payment card used; Status: desired status of the order is to be ticked in the checking field, see Annex: Order status Ticked/filled-in criteria are confirmed by pressing the Search button. After submitting an empty form, all orders of the selected merchant will be searched out, except from the orders in the DELETE status. Searched out orders Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 9 / 25 GP webpay - system administration. Role: Merchant In the summary of orders searched out according to criteria specified in the previous step, there is displayed basic information about the found orders. Pic.6: Orders In the search result, there is displayed a brief overview of the found orders. In the bottom part of the list, there is the total number of the orders found. GP webpay displays maximally 100 items per page in response to 1 request; it means that if the number of selected orders is higher, not all of the orders are displayed. In case of higher total number of orders, there are displayed browsing arrows. Therefore it is recommended to input an as precise as possible request to search for a concrete order. In the summary of authorized orders, the merchant selects individual orders for further processing. The Select all button can be used for marking of all orders at the same time. All the originally not ticked orders will be marked after clicking on the Inverse selection button. The Cancel selection button cancels the selection made up to now; marking of all ticked fields will be cleared away at the same time. Processing orders Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 10 / 25 GP webpay - system administration. Role: Merchant A precondition for processing of the marked orders is setting up of the corresponding Keystore and entering Password for access into this keystore1. This is a standard way of confirmation of all requests for processing in GP webpay. Submission of a request has to be confirmed once more. In case of multiple orders it can be e.g. the Deposit the selected items button, or the Delete the selected items button. If detailed data of the selected order is displayed, then there is the Processing button available (this button carries out an operation selected from Transactions). Pic.7, 8: Entering of Keystore and password Order details Detailed information about the selected order will be displayed after clicking on an item in the summary of orders: Pic.9: Detail Besides basic information about the order, the GP webpay offers also the option Transactions. Further possible processing depends on the current status of the order. 1 Password and Keystore generates the merchant by himself/herself at the moment of signing the contract with GPE, s.r.o.. Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 11 / 25 GP webpay - system administration. Role: Merchant For example an authorized order can be deposited (DEPOSIT) or the order authorization can be invalidated (APROVE_REVERSAL). If entering the amount is requested, the amount has to be entered in the same format as shown in the overview – i.e. with decimal point. E.g.: the amount 10 crowns and 30 hellers is entered as 10.3 (or 10,30). This is a crucial difference from other parts of order processing (creation, manipulation via web services), where the amount is entered without decimal point (i.e. 1030). A detailed description of the order status, see Annex: Order status. Description of supported requests (possible transactions), see Annex: Supported requests If a user marks one of the enabled transactions, GP webpay may offer in some cases another field for filling-in of necessary data. For example as concerns the CREDIT or DEPOSIT requests, Amount of credit (deposit) has to be specified as well, if CREDIT_REVERSAL is requested, the number of credit (Number) has to be added. The Process request for an individual order is confirmed in the usual fashion (entering of Keystore path and password).The user is informed about the result of processing. Information about the result of the order processing: Pic.10: Information about the successful order processing In the report about the successful order processing, there are the primary (PRCODE) and the secondary (SRCODE) return codes set to “0” value; the text designed for the error description contains “OK” value, the OK-column contains a green point. Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 12 / 25 GP webpay - system administration. Role: Merchant In the report about the unsuccessful order processing, the PRCODE return code contains the type of error, while SRCODE contains specification of this error. The text describes the type of error and the OK-column contains a red point. Pic.11: Information about unsuccessful processing of an order For description of return codes, see Annex: Return codes. 4.2.2 Deposit orders The summary of successfully authorized orders is displayed after selection of Deposit orders. These orders are in the status “authorized” - APPROVED and they are ready for deposit. Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 13 / 25 GP webpay - system administration. Role: Merchant Pic.12: The searched-out orders designated for deposit Detailed information about the selected order will be displayed after clicking on an item in the summary of orders; it means that before the transaction is authorized, some data may still be verified. Orders for processing can be selected one by one (by ticking) or they can be marked altogether (the Select all button), or there can be used the button to Inverse selection. After the request is confirmed, the marked orders will be processed. The result of a successfully processed (i.e. deposited) order is a request for entering the order into accounts. This request is transmitted to the card issuer. The carried-out deposit can be invalidated. The request for invalidation of the deposit can be used only for deposited orders, which have not been processed yet, i.e. the batch containing this order has not been closed. 4.2.3 Deleting pending After selecting Deleting pending, the summary of all orders in the REQUESTED status is displayed. Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 14 / 25 GP webpay - system administration. Role: Merchant Pic.13: Pending orders Orders to be processed (delete) can be selected one by one (by ticking) or they can be marked altogether (the Select all button), or there can be used the button for Inverse selection. After the request is confirmed in a standard way, the marked requested orders will be deleted. Information about the result of processing is displayed, e.g.: Pic.14: Results of orders processing Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 15 / 25 GP webpay - system administration. Role: Merchant Details of a deleted order If the Transaction result screen will contain the summary of deleted orders, then after clicking on a selected item, the following basic information will be displayed: Pic.15: Details of a deleted order 4.3 Batches 4.3.1 Search batches After selecting Search batches, the Search batch screen with a relevant form – filter/search criteria – is displayed. Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 16 / 25 GP webpay - system administration. Role: Merchant Pic.16: Searching for batches – filter Options of the filter setting: Merchant: the merchant’s name. The local offer is available; Batch number: the number of batch; Date of batch opening from – to; Date of batch closing from – to; Status: choice according to the batch status. List of batches Information about the result of searching contains the number of searched-out and displayed items. In the summary of the searched-out batches, there is displayed a number and status of the batch, time of opening and closing of the batch. Detail of a batch After clicking on the selected item, there will be displayed basic information about the batch together with the summary of all payments (Payments tab) and credits (Credits tab) contained in this batch. The opened batch can be closed. Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 17 / 25 GP webpay - system administration. Role: Merchant Pic.17: Detail of a batch 4.3.2 Batch closure Opened batches are searched out automatically and their closing is offered. Pic.18: Batches to be closed 4.4 Log off To log out from the application is designed the Log off option. Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 18 / 25 GP webpay - system administration. Role: Merchant After clicking on this offer, the following information is displayed “You have successfully logged out from the application”. 5. Error statuses The application distinguishes between two types of messages – information and error messages. Both types of messages are displayed above the form, to which they are referring. The Information message (a blue form) usually informs about the result of the just completed action. Pic.19: Information message The Error message (a red form) notifies of serious errors that have to be corrected, otherwise processing cannot continue. Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 19 / 25 GP webpay - system administration. Role: Merchant Pic.20: Error message Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 20 / 25 GP webpay - system administration. Role: Merchant 6. Annexes 6.1 Order status Status REQUESTED Status description Possible following statuses The order has been successfully received by GP webpay. The system now waits for the result of sensitive data filled in (entered) by the cardholder. After the card holder enters sensitive data, the request is sent to the 3D system to find out if authentication of the card holder is required. The system waits for the result from the 3D system. If the cardholder stops entering the card data, this will be the final status of the order. CANCELLED Payment is cancelled by the card holder (he/she has chosen an option “Back to eshop” on the payment gateway) APPROVED The result of the authentication of the card holder in 3D has been successful, a request for authorization is sent to the authorization centre. DEPOSITED The result of the authorization is successful. REVERSED If the order is in APPROVED status for more than 30 days, authorization is cancelled automatically and the order cannot be processed any more. DELETED AUTO CANCELLED It is to meet directives of the card associations regarding “pending hold”. REVERSED The authorization of the order is invalidated. DELETED The money previously authorized has been unblocked. UNAPPROVED The result of the authorization of the order is not successful. The order cannot be paid for. DELETED The system cannot continue. DEPOSITED The order has been marked for payment during the following batch processing. PROCCESED The payment can be invalidated before the batch containing the payment is closed. APPROVED The batch has been automatically closed and the data has been transmitted to the financial systems. CREDITED CLOSED The order has been closed. The only allowed operation now is deletion. DELETED AUTO CLOSED The order has been closed automatically. This situation appears automatically after defined period. DELETED PROCESSED CLOSED It is to meet directives of the card associations and technical limits of bank systems. DELETED The order has been deleted. CREDITED The order has been marked for return during the following batch processing. CLOSED A return of the order can be invalidated any time before the batch containing the order is closed. The order remains in this status after the batch is closed. More than one credit can be created for an order. DECLINED The result of the authentication of the card holder in the 3D system has not been successful. DELETED The card holder has not been authenticated. The system cannot continue. The order can be deleted. Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 21 / 25 GP webpay - system administration. Role: Merchant 6.2 Supported requests Request Meaning Description approveReversal Invalidation of the order authorization Request to make the authorization of an order invalid. Possible previous statuses Possible final statuses APPROVED REVERSED APPROVED DEPOSITED DEPOSITED APPROVED Request to return the payment for orders that have already been processed. PROCESSED CREDITED It is used to mark an order for further processing after which the money will be transferred back from the merchant to the card holder. CREDITED Request to cancel the reversal of the payment for an order. CREDITED DEPOSITED Applicable only to orders made invalid that have not yet been processed - the money will not be transferred back from the merchant to the cardholder. The batch containing the credit must still be opened (if there are no other valid credits) Applicable only to successfully authorized orders. deposit Payment of an order Request to pay (to account for) an order. It is used to mark an order for further processing after which a request for the accounting for of the financial transaction is sent to the acquirer bank. The accounting for of the transaction is the responsibility of the acquirer bank. Applicable only to successfully authorized orders. depositReversal Making a payment for the order invalid Request to make the payment of an order invalid. Applicable only to paid orders that have not yet been processed. The money will not be transferred from the card holder to the merchant. credit creditReversal Return of an order Making the return of an order invalid CREDITED closeOrder Closing of an order Request to close an order DEPOSITED CLOSED PROCESSED CREDITED delete Deleting of an order Request to delete an order DECLINED DELETED UNAPPROVED REVERSED CLOSED batchClose Closing of a batch of orders Request to close a batch containing orders marked for further processing. This request does not necessarily need to be sent. Batches are closed automatically before they are processed. Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 22 / 25 GP webpay - system administration. Role: Merchant 6.3 Return codes The system provides merchants feedback in the form of return codes. Two return codes are always returned: 1. PRCODE (PrimaryReturnCode) – main information about error status 2. SRCODE (SecondaryReturnCode) – additional information about error status 6.3.1 PRCODE - primary return code Value Meaning in Czech Meaning in English 0 OK OK 1 Pole příliš dlouhé Field too long 2 Pole příliš krátké Field too short 3 Chybný obsah pole Incorrect content of field 4 Pole je prázdné Field is null 5 Chybí povinné pole Missing required field 11 Neznámý obchodník Unknown merchant 14 Duplikátní číslo objednávky Duplicate order number 15 Objekt nenalezen Object not found 17 Částka k úhradě překročila autorizovanou částku Amount to deposit exceeds approved amount 18 Součet kreditovaných částek překročil uhrazenou částku Total sum of credited amounts exceeded deposited amount 20 Objekt není ve stavu odpovídajícím této operaci Object not in valid state for operation Info: Pokud v případě vytváření objednávky (CREATE_ORDER) obdrží obchodník tento návratový kód, vytvoření objednávky již proběhlo a objednávka je v určitém stavu – tento návratový kód je zapříčiněn aktivitou držitele karty (například pokusem o přechod zpět, použití refresh…). 25 Uživatel není oprávněn k provedení operace Operation not allowed for user 26 Technický problém při spojení s autorizačním centrem Technical problem in connection to authorization center 27 Chybný typ objednávky Incorrect order type 28 Zamítnuto v 3D Info: důvod zamítnutí udává SRCODE Declined in 3D 30 Zamítnuto v autorizačním centru Info: Důvod zamítnutí udává SRCODE Declined in AC 31 Chybný podpis Wrong digest 35 Expirovaná session Session expired Nastává při vypršení webové session při zadávání karty 50 Držitel karty zrušil platbu The cardholder canceled the payment 200 Žádost o doplňující informace Additional info request 1000 Technický problém Technical problem Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 23 / 25 GP webpay - system administration. Role: Merchant 6.3.2 SRCODE - secondary return code Value 0 Meaning in Czech Bez významu Meaning in English No meaning If PRCODE is 1 to 5, 15 and 20, the following SRCODE may return 1 ORDERNUMBER ORDERNUMBER 2 MERCHANTNUMBER MERCHANTNUMBER 6 AMOUNT AMOUNT 7 CURRENCY CURRENCY 8 DEPOSITFLAG DEPOSITFLAG 10 MERORDERNUM MERORDERNUM 11 CREDITNUMBER CREDITNUMBER 12 OPERATION OPERATION 18 BATCH BATCH 22 ORDER ORDER 24 URL URL 25 MD MD 26 DESC DESC 34 DIGEST DIGEST If PRCODE is 28, the following SRCODE may return 3000 Neověřeno v 3D. Vydavatel karty není zapojen do 3D nebo karta nebyla aktivována. Info: Ověření držitele karty bylo neúspěšné (neplatně zadané údaje, stornování autentikace, uzavření okna pro autentikaci držitele karty se zpětnou vazbou…). Declined in 3D. Cardholder not authenticated in 3D. Note: Cardholder authentication failed (wrong password, transaction canceled, authentication window was closed…). Transaction Declined. V transakci se nesmí pokračovat. 3001 3002 3004 Držitel karty ověřen. Authenticated Info: Ověření držitele karty v 3D systémech proběhlo úspěšně. Pokračuje se autorizací objednávky. Note: Cardholder was successfully authenticated – transaction continue with authorization. Neověřeno v 3D. Vydavatel karty nebo karta není zapojena do 3D. Not Authenticated in 3D. Issuer or Cardholder not participating in 3D. Info: V 3D systémech nebylo možné ověřit držitele karty – karta, nebo její vydavatel, není zapojen do 3D. Note: Cardholder wasn’t authenticated – Issuer or Cardholder not participating in 3D. V transakci se pokračuje. Transaction can continue. Neověřeno v 3D. Vydavatel karty není zapojen do 3D nebo karta nebyla aktivována. Not Authenticated in 3D. Issuer not participating or Cardholder not enrolled. Info: V 3D systémech nebylo možné ověřit držitele karty – karta není aktivována, nebo její vydavatel, není zapojen do 3D. Note: Cardholder wasn’t authenticated – Cardholder not enrolled or Issuer or not participating in 3D. Transaction can continue. V transakci je možné pokračovat. 3005 Zamítnuto v 3D.Technický problém při ověření držitele karty. Declined in 3D. Technical problem during Cardholder authentication. Info: V 3D systémech nebylo možné ověřit držitele karty – vydavatel karty nepodporuje 3D, nebo technický problém v komunikaci s 3D systémy finančních asociací, či vydavatele karty. Note: Cardholder authentication unavailable – issuer not supporting 3D or technical problem in communication between associations and Issuer 3D systems. Transaction cannot continue. V transakci není možné pokračovat, povoleno z důvodu zabezpečení obchodníka před případnou reklamací transakce držitelem karty. Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 24 / 25 GP webpay - system administration. Role: Merchant 3006 Zamítnuto v 3D. Technický problém při ověření držitele karty. Declined in 3D. Technical problem during Cardholder authentication. Info: V 3D systémech nebylo možné ověřit držitele karty – technický problém ověření obchodníka v 3D systémech, anebo v komunikaci s 3D systémy finančních asociací, či vydavatele karty. Note: Technical problem during cardholder authentication – merchant authentication failed or technical problem in communication between association and acquirer. Transaction cannot continue. V transakci není možné pokračovat. 3007 3008 Zamítnuto v 3D. Technický problém v systému zúčtující banky. Kontaktujte obchodníka. Declined in 3D. Acquirer technical problem. Contact the merchant. Info: V 3D systémech nebylo možné ověřit držitele karty – technický problém v 3D systémech. Note: Technical problem during cardholder authentication – 3D systems technical problem. V transakci není možné pokračovat. Transaction cannot continue. Zamítnuto v 3D. Použit nepodporovaný karetní produkt. Declined in 3D. Unsupported card product. Info: Byla použita karta, která není v 3D systémech podporována. Note: Card not supported in 3D. Transaction cannot continue. V transakci není možné pokračovat. If PRCODE is 30, the following SRCODE may return 1001 Zamitnuto v autorizacnim centru, karta blokovana2 Zahrnuje důvody, které naznačují zneužití platební karty – kradená karta, podezření na podvod, ztracená karta apod. 1002 Declined in AC, Card blocked Většinou pokus o podvodnou transakci. Includes the reasons implying that the card ha been misused – a stolen card, suspected card fraud, a lost card, etc. Zamitnuto v autorizacnim centru, autorizace zamítnuta Declined in AC, Declined Z autorizace se vrátil důvod zamítnutí “Do not honor“. 1003 Vydavatel, nebo finanční asociace zamítla autorizaci BEZ udání důvodu. Reason: Zamitnuto v autorizacnim centru, problem karty Declined in AC, Card problem Card Issuer or financial association rejected authorization (Do Not Honor) Zahrnuje důvody: 1004 expirovaná karta, chybné číslo karty, nastavení karty - pro kartu není povoleno použití na internetu, nepovolená karta, expirovaná karta, neplatná karta, neplatné číslo karty, částka přesahuje maximální limit karty, neplatné CVC/CVV, neplatná délka čísla karty, neplatná expirační doba, pro kartu je požadována kontrola PIN. Possible reasons: Zamitnuto v autorizacnim centru, technicky problem Declined in AC, Technical problem in authorization process Autorizaci není možné provést z technických důvodů – technické problémy v systému vydavatele karty, nebo finančních asociací a finančních procesorů. Expired card, wrong card number, Internet transaction not permitted to Cardholder, invalid card, invalid card number, amount over card maximum limit, wrong CVC/CVV, invalid card number length, invalid expiry date, PIN control is required for used card Authorization rejected – technical problem Technical problem in card Issuer systems or financial associations systems (Card Issuer unavailable) 1005 Zamitnuto v autorizacnim centru, Problem uctu Důvody: nedostatek prostředků na účtu, překročeny limity, překročen max. povolený počet použití… Declined in AC, Account problem Possible reasons: finance absence, over account limit, over daily limit 2 Only the bold part in this and the following cells of this column will be included in the RESULTTEXT field (optional field) in a response sent to the merchant. Other text is only the explanation for merchants. Global Payments Europe, s.r.o., V Olšinách 80/626, 100 00 Prague 10 – Strašnice, Czech Republic 25 / 25